Complaints Resolution Specialist – Customer Care Pro

Sigma Connected Group; Cape Town; On-site; ZAR 160 000 - 220 000; Full time

Job summary

A leading customer service company in Cape Town seeks passionate Customer Service Advisors to join their team. This role involves managing customer interactions, ensuring excellent service delivery, and assisting with complaints. Ideal candidates will possess strong communication skills, attention to detail, and a Matric certificate. Join a supportive environment with opportunities for personal growth and development.

Benefits

Career development opportunities

15 days of holiday

Monthly and annual awards

Employee Assistance Program (EAP)

Referral bonus

Discounted medical insurance

Free transport options

Qualifications

• Experience in complaints handling within a BPO/UK environment is advantageous.
• Extensive customer service experience in a contact centre is required.
• Strong administrative or investigation experience is preferred.

Responsibilities

• Manage inbound and outbound collections calls professionally.
• Assist with various back-office inquiries and general customer enquiries.
• Respond to customer queries and disputes with empathy and clarity.

Skills

Customer service

Attention to detail

Written communication

Empathy

Listening skills

Education

Matric Certificate (Grade 12)

Job description

A leading customer service company in Cape Town seeks passionate Customer Service Advisors to join their team. This role involves managing customer interactions, ensuring excellent service delivery, and assisting with complaints. Ideal candidates will possess strong communication skills, attention to detail, and a Matric certificate. Join a supportive environment with opportunities for personal growth and development.