Complaints & Customer Care Specialist

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service and support firm in Durban seeks a detail-driven, customer-focused professional to manage complaints. Responsibilities include handling queries related to motor finance products and supporting investigation processes. Candidates should possess strong communication skills, organizational abilities, and familiarity with complaint handling. A minimum of a National Senior Certificate and 1-2 years' experience in the insurance sector is required. Join us to deliver exceptional customer service in a dynamic environment.

Qualifications

• 1-2 years proven experience in the insurance space/FSP Campaign.
• Clear Credit and Criminal record.
• Exceptional ability to use Microsoft Office packages.

Responsibilities

• Handle inbound and outbound calls answering queries about motor finance products.
• Support complaint investigations by managing correspondence and reporting.
• Ensure compliance with FCA regulations and company standards.

Skills

Communication Skills

Regulatory Awareness

Customer Focus

Administrative Competence

Analytical Ability

Education

National Senior Certificate (Grade 12)/Matric with Maths & English

Tools

Microsoft Office

Job description

A customer service and support firm in Durban seeks a detail-driven, customer-focused professional to manage complaints. Responsibilities include handling queries related to motor finance products and supporting investigation processes. Candidates should possess strong communication skills, organizational abilities, and familiarity with complaint handling. A minimum of a National Senior Certificate and 1-2 years' experience in the insurance sector is required. Join us to deliver exceptional customer service in a dynamic environment.