Community Support Officer (CSO)

TB HIV Care; Johannesburg; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A non-profit health organization in Johannesburg is looking for a Community Support Officer to establish partnerships and represent youth health programs. The ideal candidate will have a diploma, at least 2 years experience in public health advocacy, and demonstrate excellent communication and organizational skills. Responsibilities include managing community dialogues, conducting training, and reporting on human rights activities. Join us to impact the lives of communities at risk for HIV and TB through comprehensive care and support.

Qualifications

• Minimum 2 years' experience in lobbying/support/human rights or public health programming.
• Experience in establishing partnerships within a CSS Medium and Small grant CBOs and FBOs.
• Experience in AYP health, social, and legal rights.

Responsibilities

• Establish and support the rights and needs of AYP in selected district.
• Network with district stakeholders.
• Conduct sensitisation training to stakeholders quarterly.

Skills

Excellent communication skills

Attention to detail

Computer literacy and IT skills

Problem-solving

Stakeholder management

Excellent organisational and administration skills

Reporting and statistics

Education

Diploma / NQF level 6

Tools

MS Office

Job description

Job Advert Summary

TB HIV Care (THC), in existence since 1929, is an internationally recognized non‑profit organization. We provide health care services throughout South Africa to both the general population and communities at increased risk for HIV and TB, including adolescent girls and young women, sex workers and people who use drugs. THC provides a stimulating work environment and the opportunity to work with leaders in the field of HIV and TB prevention and care. Our work culture is adapted to the constantly evolving South African health care environment and will suit solution‑driven team players interested in opportunities for career development while working to connect people with care.

Purpose of the position:

Community Support Officer (CSO) role will focus on establishing and maintaining partnerships with the CSS Medium and Small Grant CBOs and FBOs, local coordinating forum on health and or AIDS; and representing the AYP programme at those fora. This role is also ideally placed to manage and update the sub‑district‑based services directory for easy service plan referrals and report on the Human Rights Violations.

Minimum Requirements

• Diploma / NQF level 6 is essential
• Minimum 2 years’ experience in lobbying/support/human rights or programming in the public health or HIV field
• Experience in establishing partnerships within a CSS Medium and Small grant CBOs and FBOs
• Experience in AYP health, social and legal rights
• Experience in harm reduction and AYP programming beneficial
• Experience in conducting training
• Computer proficiency in MS Office is essential
• Ability to travel as and when required
• Clear criminal record

Duties and Responsibilities

• Establishing, maintaining and supporting the rights and needs of AYP in selected district
• Playing a key role in networking and engagement with district stakeholders
• Conduct sensitisation training to stakeholders per quarter including reporting on human rights activities.
• Co‑facilitate community dialogues related to human rights and human rights violations of AYP to publicize, encourage reporting and minimise human rights violations
• Participate in sub‑district level meetings
• Ensure linkages to the district AYP networks are made within the district
• Identify gaps of services for AYP and strategies with the programme team to ensure they are filled
• Engage with, build and strengthen the capacity of the AYP network in the district
• Represent the programme with integrity at meetings and engagements and respond to all programme requests from external parties
• Supervise the activities of the peer educators and Human Rights Ambassadors
• Work closely with the AYP to ensure successful referral and follow‑up
• Support on identifying AYP in need of further psychosocial support
• Address any challenges and performance related issues to the programme manager
• Train peer educators and Human Rights Ambassadors on standard operating procedure (SOP) and data tools
• Review service map online tool for new services & update service map tool (monthly / quarterly)
• Document and refer human rights reported abuses and violations to Paralegal (At PR level)
• Document and submit monthly human rights violations report
• Report cases to Paralegal for further support with investigation/analysis and appropriate referral and linkage to support services
• Document beneficiary testimonies
• Compile monthly beneficiary testimony and narrative report
• Management of the outcome of all referrals

Skills and Competencies

• Excellent communication skills
• Attention to detail
• Computer literacy and IT skills
• Problem‑solving
• Stakeholder management
• Excellent organisational and administration skills
• Reporting and statistics