Community Operations Manager (West Rand)

Architectural Services; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading security service provider in Johannesburg seeks a Community Operations Manager to drive growth initiatives and implement the local community strategy. The ideal candidate will have at least 3 years of mid-management experience and a PSIRA Certificate. Responsibilities include analyzing crime trends, leading strategic operations, and fostering relationships with local law enforcement. This role requires strong leadership and a people-focused approach.

Qualifications

• At least 3 years of experience at a mid-management level.
• Grade B PSIRA Certificate required.
• Valid driver's licence with a minimum of 2 years.

Responsibilities

• Assist in growth initiatives and implement community strategy.
• Evaluate customer needs and drive strategy development.
• Analyse crime trends and plan special operations.

Skills

Computer literacy (MS Office, advanced Excel, PowerPoint)

Integrity and trust

People focused and customer focus

Command and time management skills

Education

Senior Certificate or equivalent

Post matric qualification in General Management

Job description

Community Operations Manager (West Rand)

Reports directly to the Branch Manager and indirectly to the Regional Operations Manager.

Overall Purpose of the Job

The Community Operations Manager assists the Branch Manager with growth initiatives (OI, customers, attrition, etc.) and implements the local community strategy within the branch.

Minimum Requirements

• Senior Certificate or equivalent
• Post matric qualification in General Management (advantageous)
• At least 3 years of experience at a mid-management level
• Grade B PSIRA Certificate (including reaction)
• Valid driver's licence (minimum 2 years)
• Grade B Security Certificate (existing or to be obtained upon appointment)
• Firearm competency (handgun, business purposes)

Duties & Responsibilities

Develop and continuously refine a proactive training strategy for patrols, stand-off points, joint operations, and visibility drives.

Evaluate customer needs to drive strategy development and identify high-attrition, high-crime, and low-reconnection areas; arrange 1–2 operations per week in identified sites.

Analyse crime trends and plan special operations (FADT and / or joint operations) to combat identified trends.

Measure and report on crime reduction and client growth related to the proactive strategy.

Conduct quarterly area security risk assessments and propose solutions to Branch Manager.

Build working relationships with key SAPS personnel and attend relevant meetings.

Assist in organising joint SAPS operations, visibility drives, and roadblocks.

Ensure media channels (WhatsApp groups) are set up and that message acknowledgement, dispatch, and feedback processes are followed.

Compile monthly reports on proactive measures for stakeholders.

Attend serious crime incidents personally and assist clients with security needs.

Coordinate with LSS site steering committees and marketing / communications for PR material.

Support the Regional Operations Manager in enforcing patrols, standoff points, and SOP adherence.

Maintain budget, control overtime and expenses, and manage procurement.

Lead recruitment, performance appraisals, and disciplinary processes.

Maintain PSIRA registration, competencies, and training records.

Manage fleet logistics, firearms requirements, and payroll processes.

Ensure compliance with corporate Zero Harm philosophy and improve health and safety.

On-call 24 hours for area management.

Competencies

Computer literate (MS Office, advanced Excel, PowerPoint)

Extensive knowledge of operations, sales, technical, and administration

Integrity and trust

People focused and customer focus

Command and time management skills

Business acumen and drive for results

Managing and measuring work; building effective teams

EEO Statement

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times, historically disadvantaged candidates and Black female candidates are encouraged and supported in the FSG team.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.