Community Manager (ZA)

Greenpark; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global content leader is seeking a Community Manager for a client in the jewellery sector. The ideal candidate will have at least two years of experience in social media and community management, with a demonstrated ability to engage audiences across platforms like Meta, TikTok, and X. Responsibilities include managing social media strategies, monitoring interactions, and innovating content to drive engagement and conversions. This is a full-time, remote position based in South Africa.

Qualifications

• At least two years of experience in social media and community management.
• Thorough understanding of social media platforms including Meta, TikTok, and X.
• Experience working with luxury or jewellery brands.

Responsibilities

• Work with Social Media Lead to establish publishing guidelines.
• Create response matrices for audience engagement.
• Monitor community interactions and provide guidance.
• Maintain social media calendars and trackers.
• Innovate content to drive audience engagement and conversions.

Skills

Social media management

Community engagement

Campaign planning

Audience building

Creative ideation

Social copywriting

Organizational skills

Adaptability to trends

Job description

Role Description – Community Manager (ZA)

Full-time, starting on a 12 months fixed-term contract.

Remote. Candidates must be based in South Africa.

About Greenpark

Greenpark is a global, award-winning, performance-driven content leader and brand publishing agency. Our Purpose is to help brands create meaningful connections that impact people’s lives through performance-driven content for search and social. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house model.

We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more.

Our Values

As a company, we strive and act together in our ambition to make a positive impact for the people and brands we serve, we do everything with kindness and respect at the core. ‘We Strive’, ‘Acting Together’, ‘With Kindness’are the values that guide us.

About the role

We are looking for a dynamic community manager for a project run out of South Africa for a jewels and jewellery business in the USA. This is a dedicated content role with the primary objective of maintaining and growing engaged communities for a jewellery brand in the USA. Knowledge of working with influencers for a number of social channels is highly preferential for this position. Cross market experience is also highly sought after.

This role description covers the main aspects of the Community Manager role. However, a job description is not a box that you are put in. It is a definition of your core responsibilities. In a company like ours, you are encouraged and expected to contribute to many wider issues.

What you’ll do

• Work with Social Media Lead on establishing publishing guidelines, cadence and content pillars.
• Creating response matrices in several languages and creating ways of working around responding to comments and when and where to engage audiences.
• To set and maintain a publishing schedule and be responsible for the day-to-day publishing and monitoring of social assets.
• To monitor and manage audience and community interactions, including providing correct and timely guidance to audiences interacting with the channel.
• Maintain social media calendars/trackers
• Ensure that all content meets brand and regulatory guidelines.
• Provide performance insights from the channels for the monthly content report and reporting back to the internal business and client on this performance.
• Innovate on the social channel to ensure we are growing and delivering content that our audiences want – and to drive conversions as a result.
• To grow the social channel from month to month and provide ongoing support on bestpractice on how to do this and achieve the goals of the client in brand awareness and conversion.

About you

• At least two years’ experience in social media and community management, including proven experience in planning, and executing campaigns and activity on a major brand social media account across multiple platforms, preferably across markets.
• Thorough understanding of social media platforms, the types of content required for each, with a focus on Meta platforms, TikTok and X. Experience of Reddit is also a plus.
• Experience in building audiences and engagement
• Experience working with luxury or jewellery brands and knowledge of their audiences.
• Creative flair with a keen eye for detail – a passion for working in a creative environment and leading creative ideation.
• Strong social copywriting experience
• Ability to work both independently and as part of a team.
• Highly organised and able to manage multiple projects at once.
• Able to work flexibly in a fast-paced environment, on deadline.
• Ability to adapt to evolving social media trends and technologies.

At Greenpark, we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background, identity, and experience across our global workforce. By fostering a culture of respect, inclusivity, and collaboration, we’re committed to ensuring everyone’s voice is heard and everyone can thrive.

All applications shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other protected characteristics.