Community Manager

Remote Choice; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading organization in influencer relations is seeking a Community Manager to enhance member engagement and manage operations. This full-time role involves driving recruitment, coordinating communication campaigns and supporting events. Ideal candidates have experience in community management, great communication skills, and a degree in Marketing. The position is located in South Africa, Wes-Kaap.

Qualifications

• Demonstrated experience in a community manager or equivalent role.
• Proven track record of managing community engagement initiatives.
• Experience in enhancing member engagement and satisfaction.

Responsibilities

• Drive recruitment and engagement of community members.
• Coordinate social media and communication campaigns.
• Manage content on social media platforms.

Skills

Attention to detail

Community engagement metrics tracking

Verbal and written communication

Social media management

Digital marketing understanding

Education

Bachelor’s degree in Marketing or related field

Tools

WordPress

Membership management tools

Event management platforms

LinkedIn

Twitter

Job description

Our client, the Institute of Influencer & Analyst Relations (IIAR>), is seeking a proactive, organized, and relationship-driven Community Manager to join their team. This is an exciting full-time position with responsibility for managing membership operations, supporting events and campaigns, and helping maintain the consistent voice and brand image of the IIAR>.

As the Community Manager, you will play a central role in member engagement, content and communications delivery, and the smooth running of IIAR> activities across digital channels and in-person events.

Key Responsibilities

Member Growth & Engagement

• Drive recruitment, onboarding, and renewal of members while ensuring accurate collection of membership fees and high member satisfaction.
• Serve as the main point of contact for day-to-day member enquiries, providing timely support and guidance.
• Proactively reach out to members each week to maintain engagement and build strong relationships.
• Maintain and continuously update the membership database.
• Build and nurture relationships with existing members, prospects, and industry stakeholders to expand and strengthen the IIAR> community.

Operations & Communications

• Monitor engagement feedback and produce regular reports on member satisfaction and activity.
• Plan, coordinate, and deliver social media and communication campaigns to promote IIAR> webinars, thought-leadership content, and in-person events.
• Manage the organisation’s presence and content on LinkedIn and Twitter.
• Support the organisation and execution of IIAR> events, including taking minutes and tracking attendance during board meetings and member sessions.

Experience Required

• Demonstrated experience as a Community Manager, Customer Success Manager, Account Manager, or in a sales or membership-based role.
• Proven track record of launching and managing community engagement initiatives (e.g., webinar coordination, event project management, newsletter creation).

Key Skills & Competencies

• Exceptional attention to detail with the ability to prioritise and multitask effectively.
• Strong capability in identifying and tracking relevant community engagement metrics (e.g., repeat event attendance).
• Excellent verbal and written communication skills.
• Practical experience managing social media platforms for business use.
• Solid understanding of digital marketing principles and channels.

Technical Comfort

• WordPress (website management)
• Membership management tools
• Event management and payment platforms
• Social media platforms (LinkedIn, Twitter)

Qualifications

• Bachelor’s degree in Marketing or a related field (or equivalent experience).