Community Manager

OLIVER Agency; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading digital marketing agency based in Durban is seeking a Community Manager to build and nurture brand communities on social media platforms. The ideal candidate will have 3 years of experience in community management, strong content creation skills, and a passion for developing engaging online strategies. Join a creative team focused on innovative solutions that enhance brand engagement.

Qualifications

• 3 years of experience in social media community management.
• Strong planning skills and ability to lead creative community initiatives.
• Practical expertise in managing multiple social media platforms.

Responsibilities

• Develop and implement strategies to build and manage online communities.
• Create and schedule engaging on-brand content across multiple social platforms.
• Monitor social conversations and respond promptly to user queries and comments.

Skills

Social media community management

Content creation

Social media analytics

Organizational skills

Brand communication

User engagement

Education

Bachelor's degree in Marketing, Communications or related field

Job description

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role : Community Manager (12 month FTC)

Location : Durban South Africa

About the role :

The Community Manager plays a pivotal role in building and nurturing brand communities across Facebook Instagram Twitter and TikTok. As the voice of our clients consumers youll create engaging content monitor conversations and manage social initiatives for key divisions : Baking Beverages Culinary Groceries and Pets. Working within an 18-person team youll help transform digital interactions into meaningful brand relationships.

What you will be doing :

• Develop and implement strategies to build grow and manage thriving online communities
• Create and schedule engaging on-brand content across multiple social platforms
• Monitor social conversations and respond promptly to user queries and comments
• Track and analyse community engagement metrics to inform content strategy
• Champion creativity and exceptional customer experiences in all interactions
• Review content from creators to ensure consistent processes and brand alignment
• Serve as a brand guardian ensuring all communications adhere to client guidelines
• Adapt and utilise the brands voice while engaging with community members
• Collaborate with the Social Media Manager and Brand Teams to provide insights for monthly reporting

What you need to be great in this role :

• 3 years of experience in social media community management
• Demonstrated passion for creating on-brand on-brief social communications
• Strong planning skills and ability to lead creative community initiatives
• Practical expertise in managing multiple social media platforms and their unique features
• Experience with social media analytics tools for data-driven decision making
• Excellent organisational skills with the ability to prioritise workloads effectively
• Strong understanding of how to integrate with client teams while maintaining agency standards
• Bachelors degree in marketing Communications or related field (preferred)
• Experience working with consumer brands (advantageous)

Our values shape everything we do :

Be Ambitious to succeed

Be Imaginative to push the boundaries of whats possible

Be Inspirational to do groundbreaking work

Be always learningand listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.

Key Skills

English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills

Employment Type : Full Time

Vacancy : 1