Community Experience Coordinator

School Space; East London; On-site; ZAR 643 000; Part time

Job summary

A community-focused organization is looking for a Community Experience Coordinator to ensure excellent service for customers at school sites. This role involves managing site operations, handling customer communications, and supporting Community Connectors with scheduling. The position offers a flexible contract with competitive pay of £15 per hour, and requires strong communication, reliability, and problem-solving skills. The ideal candidate will create positive experiences for users across multiple locations.

Qualifications

• Confident and adaptable communication style with clear updates.
• Dependable for site security and out-of-hours operations.
• Ability to manage last-minute changes effectively.

Responsibilities

• Open, secure, and lock down school sites, maintaining safe spaces.
• Act as the face of the company during lettings, resolving customer issues via email and phone.
• Provide support to Community Connectors, ensuring staff scheduling is met.

Skills

Strong communication skills

Reliability

Problem-solving confidence

Organisational ability

Customer-focused mindset

Tech proficiency

Independent work style

Job description

Job Summary

Community Experience Coordinator – The role ensures that School Space’s customers, both community users and schools, have an outstanding experience. You will meet customers on school sites, manage bookings, address issues, and support Community Connectors to deliver excellent service.

Responsibilities

• Site Operations & Security – Open, secure, and lock down school sites; maintain safe, clean spaces for all lettings activity.
• Customer Experience & Communications – Be the face of School Space during lettings, answer online queries escalated by Community Connectors, resolve issues via email or phone, manage booking amendments, and handle T&C breaches.
• Community Connector & Scheduling Support – Provide phone and chat support to Community Connectors across all schools; support staff scheduling, check rotas, and ensure shift cover.

Qualifications

• Strong communication skills – confident, adaptable tone, clear updates.
• Reliability – especially for site security and out-of-hours operations.
• Problem‑solving confidence – manage last‑minute changes and customer movements.
• Organisational ability – manage bookings, follow processes, keep systems updated.
• Customer‑focused mindset – create positive experiences.
• Tech proficiency – use online systems effectively.
• Independent work style – know when to escalated issues.

Benefits & Conditions

£15 per hour (≈ £29,250 per annum). Hours: 15–32 per week, weekday 16:30–23:00, weekend 7:00–23:00. Contract: Permanent, Flexible.

Application Details

Location: Across all school sites (cluster‑based). Preferred start: Week commencing 12 January 2026 (training week 5 January 2026).

All application deadlines have passed (closed on 9 am 11 December 2025).

We are an equal‑opportunity employer and value diversity.