Comms Centre/Reservations Agent

The President Hotel; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Cape Town seeks a Front Office Administrator to support the Front Office and Reservations teams. Responsibilities include managing guest profiles, preparing arrival reports, and ensuring smooth communication between departments. Ideal candidates possess strong communication skills, organisational ability, and proficiency in Opera PMS. This position offers competitive salary, professional development opportunities, and a supportive team culture.

Benefits

Competitive market related salary

Company contribution towards medical aid and pension

Staff meals on duty

Uniform provided

Training and development opportunities

Discounts on dining and accommodation

Qualifications

• Minimum 2 to 3 years' experience in a hotel front office or administrative role.
• Ability to handle multiple priorities calmly under pressure.
• Willingness to work shifts, weekends, and public holidays.

Responsibilities

• Support the Front Office team with administrative tasks.
• Prepare arrival reports and special request documentation.
• Maintain and update guest profiles on Opera PMS.
• Assist with guest queries and communication logs.
• Liaise with departments including Housekeeping and Finance.

Skills

Strong communication skills

Organisational ability

Detail-oriented

Customer service skills

Computer literacy

Education

Matric Grade 12

Tools

Opera PMS

MS Office

Job description

Because every memorable stay depends on seamless support behind the scenes.

At The President Hotel, exceptional guest service begins long before a guest arrives at the Front Desk. Our Communications/Administration team ensures that every detail is organised, every system runs smoothly and every department is supported with accurate information. If you are an organised, professional and detail driven front office administrator with strong communication and administrative skills, we want to meet you. The President Hotel is on an exciting journey toward luxury.

We are looking for a confident, efficient and service Communications Agent/Reservations with strong hotel experience, excellent organisational ability and working knowledge of MS Office and Opera. You will support the Front Office, Communications and Reservations teams, ensuring administrative accuracy, smooth daily operations and a guest journey that feels effortless.

What We Are Looking For

• Matric Grade 12
• Minimum 2 to 3 years' experience in a hotel front office or administrative role essential
• Strong working experience with Opera PMS will secure and MS Office essential
• Excellent verbal and written communication skills
• Strong administrative ability including filing, reporting, record keeping and data capturing
• Confident with guest communication, handling queries and following up on requests
• Exceptional attention to detail and accuracy in all paperwork and systems
• Ability to work calmly under pressure and manage multiple priorities
• Computer literacy including Microsoft Office essential
• Professional grooming and a warm, polished service approach
• Willingness to work shifts, weekends and public holidays

What You Will Do

• Support the Front Office team with day to day administrative tasks
• Prepare arrival reports, VIP notes, traces and special request documentation
• Maintain and update guest profiles, preferences and booking information on Opera PMS
• Assist with check in preparation including key packs, documentation and room assignment validation
• Track and follow up on guest queries, complaints, requests and communication logs
• Support Reservations with overflow enquiries, amendments and confirmations when required
• Monitor email inboxes and ensure prompt, professional responses
• Assist with cash ups, invoice checks and financial documentation
• Ensure filing systems, Front Office logs and administrative documents are accurate and up to date
• Prepare daily handover reports for the next shift and ensure all information is clearly communicated
• Liaise professionally with Housekeeping, Finance, F and B and Maintenance
• Maintain confidentiality and handle sensitive guest information with discretion

On Offer

• Competitive market related salary
• Company contribution toward medical aid and pension fund
• Staff meals on duty
• Uniform provided
• Training and development opportunities within a growing hotel
• Discounts on dining, accommodation and selected hotel facilities
• A supportive and passionate team culture
• A chance to grow within one of Cape Towns most loved hotels

Why The President

Front Office is the heartbeat of the hotel, and as a Front Office Administrator, you play a vital part in ensuring that every guest experience is smooth, accurate and memorable.

Located in Bantry Bay along the Atlantic Seaboard, The President offers 349 stylish rooms and apartments, world class dining, a palm lined infinity pool and a warm, inspiring workplace. It is not just a place to work, it is a place to be proud of.

Applications

We carefully review all applications. If you do not hear from us within two weeks of the closing date, please know that while we cannot take everyone, we truly appreciate your interest in joining our team.

Recruitment is aligned with the company's Employment Equity Plan.