Commercial Vehicle – Service Administration Supervisor - Emahlahleni – Witbank & Middelburg

MoToRecuit; eMalahleni; On-site; ZAR 300 000 - 420 000; Full time

Job summary

A leading Commercial vehicle dealership in Witbank is seeking a Service Administration Supervisor to manage administration processes and improve service quality. The ideal candidate will have 3-5 years in a supervisory role, strong analytical skills, and knowledge of service costing and warranty management. Excellent communication abilities are essential, as well as experience with dealership management systems. A competitive compensation package with benefits is provided.

Benefits

Medical aid

Provident Fund

Incentives

Responsibilities

• Supervise and develop the workshop administration team.
• Generate reports on costing, warranty claims, and cash flow.
• Identify opportunities for process improvements in administration.
• Oversee accurate costing and invoicing for repairs.
• Manage the end-to-end warranty claims process.
• Monitor outstanding accounts and implement proactive collection strategies.

Skills

Service costing

Warranty management

Cash management

Debtor management

Leadership

Analytical skills

Customer communication

Education

Minimum 3–5 years’ experience in a service administration role

Tools

CDK

Autoline

Kerridge

SAP

MS Office

Job description

Commercial Vehicle – Service Administration Supervisor

Emahlahleni – Witbank

#DriveYourCareerForward as a Service Admin Supervisor

Our client, a leading Commercial vehicle dealership in Witbank, is looking to employ a strong, detail driven Service Administration Supervisor to champion workshop admin processes. In this key role, you will manage costing, warranty claims, invoicing, cash control and debtor follow ups, ensuring every service transaction runs like a well-tuned diesel engine.

You will be the backbone of aftersales support building strong internal, customer and supplier relationships while keeping performance, compliance and service quality on track for both their Witbank and Middelburg dealerships.

Remuneration

Competitive package – Strong benefits including Medical aid and Provident Fund and incentives are offered.

Duties include

Administrative Leadership & Cross-Location Oversight

Supervise, coach, and develop the workshop administration team, ensuring timely completion of daily tasks and adherence to policies. Provide guidance and support to administrative teams across multiple dealership sites (Witbank and Middelburg), ensuring consistency in processes, compliance, and service quality. Conduct regular training on costing, invoicing, warranty procedures, and debtor management. Implement and maintain administrative systems to streamline workflow and maintain premium brand standards.

Reporting & Financial Oversight

Generate detailed reports on costing, warranty claims, cash flow, and debtor performance. Analyse trends, identify issues, and provide actionable insights to the Service Manager. Support budget preparation, forecasting, and monthly financial reviews, ensuring data accuracy and operational efficiency.

Continuous Improvement & Compliance

Identify opportunities for process improvements and implement solutions to enhance efficiency, accuracy, and customer satisfaction. Ensure adherence to internal policies, audit requirements, and corporate governance standards.

Workshop Costing & Invoicing

Oversee accurate costing of all repairs and services, ensuring labour, parts, and materials align with brand pricing structures. Review job cards, repair orders, and invoices for completeness and accuracy, promptly addressing discrepancies. Ensure all billing processes adhere to workshop standards and corporate guidelines.

Warranty Claims Management

Manage the end-to-end warranty claims process, including submission, approval, and follow-up with manufacturers, suppliers, and service teams. Ensure compliance with brand guidelines, accurately maintain documentation, and prepare reports for audits. Identify and resolve delays or discrepancies in claims efficiently.

Debtors & Cash Outstanding Management

Take ownership of the dealership’s cash collection and debtor management processes. Monitor outstanding accounts, implement proactive collection strategies, liaise with finance and accounts teams, and elevate issues when necessary. Maintain accurate payment records and assist in reconciliation processes.

Customer Account Management

Ensure all customer accounts are accurate, up to date, and fully reconciled. Provide customers with clear communication regarding invoices, payments, and warranty claims. Resolve disputes promptly, maintaining a professional, customer‑centric approach while protecting the dealership’s financial interests.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of workshop costing and invoicing
• Efficient warranty claim processing and audit compliance
• Reduction of cash outstanding and debtor ageing
• Achievement of debtor collection targets
• High customer satisfaction regarding billing, warranty, and account management
• Effective team performance, training, and compliance adherence

Requirements

• Minimum 3–5 years’ experience in a service administration / supervisory role within a commercial vehicle dealership
• Strong knowledge of service costing, warranty management, cash and debtor management
• Experience with dealership management systems (CDK, Autoline, Kerridge, SAP, or similar)
• Proven leadership and people management skills, with the ability to coach and develop a high‑performing team
• Strong analytical, organisational, and problem‑solving skills
• Customer‑focused mindset with excellent communication and interpersonal skills
• Proficient in MS Office (Excel, Word, Outlook) and dealership admin platforms
• Confident, assertive, and able to thrive in a fast‑paced, high‑volume environment
• Residing in Witbank or close

If your current experience and skillsets tick majority of the job specification boxes, then please apply directly now – Send your CV to [e-mail].

Feel free to contact Hayley directly on 087265 3364 or send a WhatsApp to 082442 5410 for more information.

#Driveyourcareerforward

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Submission closing date : No later than 6 November 2025