Commercial Team Manager – Operations Department

Brolink; Gauteng; On-site; ZAR 800 000 - 1 000 000; Full time

Job summary

A leading insurance administrator in South Africa is seeking a Commercial Team Manager to enhance client services and manage a team within the Operations Department. The ideal candidate will have extensive experience in the short-term insurance industry, strong leadership skills, and a commitment to excellence. This role also involves overseeing underwriting tasks and ensuring compliance with company policies. Apply before November 14 to join a dynamic team.

Benefits

Career development opportunities

Exciting team culture

Comprehensive benefits

Qualifications

• Minimum of 5 - 10 years' experience in the short-term insurance industry.
• Experience in various insurance types is an advantage.
• Must be fit & proper in terms of the FAIS Act.

Responsibilities

• Deliver exceptional client service and manage underwriting portfolio.
• Support and develop a team for high performance.
• Identify customer needs and provide solutions.

Skills

Client service orientation

Leadership and management

Attention to detail

Decision-making skills

Communication skills

Education

Matric

FAIS Credits

Regulatory Exam: Representatives

Tools

Websure

MS Office - Excel

MS Office - Word

MS Office - PowerPoint

Job description

Commercial Team Manager – Operations Department

Date: 03-Nov-

Location: Centurion, Gauteng

CAREER OPPORTUNITY

An exciting opportunity exists for a Commercial Team Manager to join the Operations Department.

This position is based in Centurion.

JOB DESCRIPTION

Duties and Responsibilities

• Deliver exceptional client service that exceeds customers' expectations through proactive and innovative appropriate to underwriting queries.
• Capacity to handle own underwriting portfolio and renewals.
• Handling of performance related issues and disciplinary matters.
• Manage, support and develop a team of people to ensure service delivery and performance management applied consistently.
• Manage people-related matters, i.e. attendance, absence, and attrition (staff turnover) within the team to ensure service level contributions are met or exceeded.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Weekly team meetings, participation on one-on-one discussions and other meetings required from time to time.
• Demonstrates an effective communication style that motivates internal and external teams and individuals that may become involved with underwriting tasks.
• Identify, investigate, and resolve any challenges relating to underwriting being handled in line with policies and procedures such as SLAs.
• Meeting of set deadlines.
• Managing team's task adherence (diary, message, and email management).
• Monitoring immediate first call resolution within the Operations department.
• Management of outstanding lists.
• Authorise and validate refunds to set mandate.
• Ensure compliance in terms of "Under Supervision" and record keeping.
• Liaising, building excellent relationships and ensure accurate and timeous response to brokers and clients on queries.
• Auditing of underwriting within your team monthly.
• Monitor the equal distribution of underwriting endorsements.
• Analyse training needs: identify possible problem areas and change weakness into strength.
• Provide supporting reports and information to Operations Manager to compile feedback to Executive Head.
• Ensuring client satisfaction improvement: QA processes.
• Provide policy wording interpretation.
• Courteous and professional attendance to telephonic queries.
• Deliver strategic results in term of the Brolink Vision and Mission.
• Align own behaviour with the organisation culture and values.
• Demonstrate commitment toward the team and participate in building team culture.
• Collaborate and work closely with all role-players thereby leveraging constructive team dynamics and innovation.
• Identify and recommend enhancements to processes.
• Monitoring call procedures and availability within the department together with managing the contact centre.
• Proactively ensure the most effective use of time, resources, money, materials, or equipment in line with policies and procedures.
• Comply with corporate governance policies, procedures, and standards.
• Manage own development to increase own competencies.
• Must fully understand the Complaints Process and Procedures.
• Be able to translate product requirements into system functionality – e.g. What information is required to be captured and how should it be validated.
• Minimums, Maximums, Accumulations, Computations (for when item Sums Insured must be computed from another item within a risk / section), etc.
• Not afraid to investigate and learn new skills.

Qualifications and Experience

• Matric is an essential requirement
• FAIS Credits (as per FAIS requirement)
• Must be Fit & Proper in terms of the FAIS Act
• Regulatory Exam: Representatives
• Must not be debarred with FSCA
• Minimum of 5 -10 years' experience in the short-term insurance industry.
• Experience in Commercial, Engineering, Travel, Agri, Commercial Crime, Cyber Insurance will be an advantage.

Technical Competencies

• Minimum 5 years' experience on Websure.
• Advanced proficiency in MS Office – Excel, Word, PowerPoint.
• Internet savvy.
• Tech understanding.
• Sound knowledge of Insurance principles.
• Ability to summarise, analyse and evaluate data.
• Ability to implement new processes.
• Comfortable working in a fast paced, constant changing environment, with new technology and tools.

Attributes

• Leadership and management
• Self-Disciplined
• Planning, organising, follow-up (time management)
• Stress tolerance, resilience
• Client service orientation
• Attention to detail
• Sound interpersonal and communication skills with the ability to relate at all levels.
• Telephone etiquette.
• Decision-making skills (with regards to claims).
• Excellent communication skills (verbal, listening skills and written).

About the Company

Brolink is a leading provider of insurance administration services, providing a comprehensive range of insurance products from South Africa's top insurers.

Our portfolio includes personal insurance, commercial insurance as well as niche products such as agriculture, transport, engineering, and aviation.

As a short-term insurance administrator, Brolink provides a dedicated service to professional brokers in delivering on their clients' business or professional insurance needs.

Applicants must have the following:

• Clear ITC
• Clear criminal record
• Excellent previous employment references.

Our values are Excellence, Integrity, Fairness & Innovation.

Our Vision is to be the leading administrator and digital technology and integration platform for short-term insurance.

Qualified applicants are invited to apply by sending a CV to :

• before 14 November

Please note that this appointment will be made according to the company's Employment Equity targets and strategy.

Provided you are not contacted within 2 weeks of job application deadline, please consider your application unsuccessful.