Commercial Team Manager

Brolink; Gauteng; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading insurance provider in South Africa is seeking a Commercial Team Manager to oversee operations in Centurion. In this role, you will manage a team, ensure exceptional client service, and enforce compliance with policies. The ideal candidate must have at least 5-10 years of experience in the short-term insurance industry and possess strong leadership and communication skills. A comprehensive understanding of insurance principles is essential. To apply, please submit a CV before 14 November.

Qualifications

• Minimum of 5-10 years' experience in the short-term insurance industry.
• Experience in Commercial, Engineering, Travel, Agri, Commercial Crime, Cyber Insurance is advantageous.
• Advanced proficiency in MS Office tools and technical understanding.

Responsibilities

• Deliver exceptional client service through proactive underwriting.
• Manage and develop a team for consistent service delivery.
• Ensure compliance with policies and procedures.
• Identify training needs and enhance processes.

Skills

Leadership and management

Client service orientation

Attention to detail

Telephone etiquette

Education

Matric

FAIS Credits

Regulatory Exam: Representatives

Fit & Proper in terms of FAIS Act

Tools

Websure

MS Office - Excel

MS Office - Word

MS Office - PowerPoint

Job description

CAREER OPPORTUNITY An exciting opportunity exists for a Commercial Team Manager to join the Operations Department.

This position is based in Centurion.

Responsibilities

• Deliver exceptional client service that exceeds customers' expectations through proactive and innovative appropriate to underwriting queries. Capacity to handle own underwriting portfolio and renewals. Handling of performance related issues and disciplinary matters. Manage, support and develop a team of people to ensure service delivery and performance management applied consistently. Manage people-related matters, i.e. attendance, absence, and attrition (staff turnover) within the team to ensure service level contributions are met or exceeded. Identify customer needs, clarify information, research issues, and provide solutions or alternatives. Weekly team meetings, participation on one‑on‑one discussions and other meetings required from time to time. Demonstrates an effective communication style that motivates internal and external teams and individuals that may become involved with underwriting tasks. Identify, investigate, and resolve any challenges relating to underwriting being handled in line with policies and procedures such as SLAs. Meeting of set deadlines. Managing team's task adherence (diary, message, and email management).

Monitoring immediate first call resolution within the Operations department. Management of outstanding lists. Authorise and validate refunds to set mandate. Ensure compliance in terms of "Under Supervision" and record keeping. Liaising, building excellent relationships and ensure accurate and time‑ous response to brokers and clients on queries. Auditing of underwriting within your team monthly. Monitor the equal distribution of underwriting endorsements. Analyse training needs: identify possible problem areas and change weakness into strength. Provide supporting reports and information to Operations Manager to compile feedback to Executive Head. Ensuring client satisfaction improvement: QA processes. Provide policy wording interpretation. Courteous and professional attendance to telephonic queries. Deliver strategic results in term of the Brolink Vision and Mission. Align own behaviour with the organisation culture and values. Demonstrate commitment toward the team and participate in building team culture. Collaborate and work closely with all role‑players thereby leveraging constructive team dynamics and innovation. Identify and recommend enhancements to processes. Monitoring call procedures and availability within the department together with managing the contact centre. Proactively ensure the most effective use of time, resources, money, materials, or equipment in line with policies and procedures, comply with corporate governance policies, procedures, and standards. Manage own development to increase own competencies. Must fully understand the Complaints Process and Procedures. Be able to translate product requirements into system functionality – e.g. What information is required to be captured and how should it be validated.

Qualifications

• Minimum Requirements: Matric is an essential requirement.
• FAIS Credits (as per FAIS requirement).
• Must be Fit & Proper in terms of the FAIS Act.
• Regulatory Exam: Representatives.
• Must not be debarred with FSCA.
• Work Experience: Minimum of 5‑10 years' experience in the short‑term insurance industry. Experience in Commercial, Engineering, Travel, Agri, Commercial Crime, Cyber Insurance will be an advantage.
• Technical Competencies: Minimum 5 years' experience on Websure. Advanced proficiency in MS Office – Excel, Word, PowerPoint. Internet savvy. Tech understanding. Sound knowledge of Insurance principles. Ability to summarise, analyse and evaluate data. Ability to implement new processes, comfortable working in a fast paced, constant changing environment, with new technology and tools.
• Attributes: Leadership and management, Self‑Disciplined, Planning, organising, follow‑up (time management), Stress tolerance, resilience, Client service orientation, Attention to detail, Sound interpersonal and communication skills with the ability to relate at all levels, Telephone etiquette, Decision‑making skills (with regards to claims), Excellent communication skills (verbal, listening skills and written).

Company Overview

Brolink is a leading provider of insurance administration services, providing a comprehensive range of insurance products from South Africa's top insurers. Our portfolio includes personal insurance, commercial insurance as well as niche products such as agriculture, transport, engineering, and aviation. As a short‑term insurance administrator, Brolink provides a dedicated service to professional brokers in delivering on their clients' business or professional insurance needs.

Application Requirements

Applicants Must Have The Following: Clear ITC, clear criminal record, excellent previous employment references. Our values are Excellence, Integrity, Fairness & Innovation. Our Vision is to be the leading administrator and digital technology and integration platform for short‑term insurance. Qualified applicants are invited to apply by sending a CV to before 14 November. Please note that this appointment will be made according to the company's Employment Equity targets and strategy. Provided you are not contacted within 2 weeks of job application deadline, please consider your application unsuccessful.