Commercial Systems Manager

Network1; Centurion; On-site; ZAR 900 000 - 1 200 000; Full time

Job summary

A forward-thinking telecom organization is seeking a Manager : Commercial Systems & Enablement to optimize commercial systems and lead a technical team. The ideal candidate will have 7+ years of experience in managing CRM and self-service platforms, with a strong technical background. This role includes strategic planning, vendor management, and enhancing customer experiences through automation and analytics. Join to drive innovation and support business objectives.

Qualifications

• 7 years managing commercial systems in a telecom or technology environment.
• At least 3 years in a managerial or team-lead capacity.
• Proven experience in system integration, process enablement and cross-functional collaboration.
• Strong understanding of digital customer journeys and commercial process automation.

Responsibilities

• Develop and execute a commercial systems enablement strategy aligned with business and IT objectives.
• Lead a multidisciplinary team responsible for design integration and optimisation of commercial platforms.
• Serve as liaison between IT Sales Marketing and Operations to ensure systems support end-to-end commercial processes.
• Identify modernisation opportunities to enhance customer experience and operational efficiency.
• Manage and maintain CRM sales enablement tools, ordering platforms and self-service portals.
• Ensure high system availability, performance and user satisfaction.
• Oversee configuration change management and quality assurance across commercial systems.
• Drive effective adoption and utilisation of systems through training, communication and enablement initiatives.
• Introduce automation, reporting and analytics improvements to support commercial decision-making.
• Define and report on KPIs for system performance and user enablement to senior leadership.
• Manage vendor relationships including support agreements and enhancement roadmaps.
• Ensure compliance with data governance, privacy and security policies.
• Lead, coach and develop the enablement team fostering accountability and collaboration.
• Collaborate with other IT and business leaders to prioritise enhancements and manage dependencies.

Skills

Strong business and technical acumen

Excellent stakeholder engagement and communication skills

Ability to translate business needs into system capabilities

Leadership and people-development skills

Analytical and problem-solving mindset

Focus on innovation and continuous improvement

Education

Bachelors degree in Information Systems, Computer Science or a related field

Job description

We are looking for a Manager : Commercial Systems & Enablement to lead and optimize the organizations commercial systems ecosystem covering CRM sales ordering and customer self-service platforms. This role is ideal for a seasoned professional with both technical expertise and leadership experience who can drive system adoption integration and continuous improvement to enhance customer journeys and operational efficiency.

This opportunity is with a forward-thinking telecom / technology organization that prioritizes digital transformation and customer-centric innovation. As Manager : Commercial Systems & Enablement you will lead a small technical and functional team managing day‑to‑day system performance enabling business users and introducing automation and analytics improvements across commercial platforms.

You will act as a bridge between IT Sales Marketing and Operations ensuring systems are aligned with business objectives secure and efficiently integrated. This role provides significant exposure to strategic planning vendor management and stakeholder engagement while contributing directly to the organizations commercial growth and customer experience.

Key Responsibilities

• Develop and execute a commercial systems enablement strategy aligned with business and IT objectives.
• Lead a multidisciplinary team responsible for design integration and optimisation of commercial platforms.
• Serve as liaison between IT Sales Marketing and Operations to ensure systems support end‑to‑end commercial processes.
• Identify modernisation opportunities to enhance customer experience and operational efficiency.
• Manage and maintain CRM sales enablement tools, ordering platforms and self‑service portals.
• Ensure high system availability, performance and user satisfaction.
• Oversee configuration change management and quality assurance across commercial systems.
• Drive effective adoption and utilisation of systems through training, communication and enablement initiatives.
• Introduce automation, reporting and analytics improvements to support commercial decision‑making.
• Define and report on KPIs for system performance and user enablement to senior leadership.
• Manage vendor relationships including support agreements and enhancement roadmaps.
• Ensure compliance with data governance, privacy and security policies.
• Lead, coach and develop the enablement team fostering accountability and collaboration.
• Collaborate with other IT and business leaders to prioritise enhancements and manage dependencies.

Education

• Bachelors degree in Information Systems, Computer Science or a related field.

Experience

• 7 years managing commercial systems (CRM, ordering or customer self‑service) in a telecom or technology environment.
• At least 3 years in a managerial or team‑lead capacity.
• Proven experience in system integration, process enablement and cross‑functional collaboration.
• Strong understanding of digital customer journeys and commercial process automation.

Skills

• Strong business and technical acumen.
• Excellent stakeholder engagement and communication skills.
• Ability to translate business needs into system capabilities.
• Leadership and people‑development skills.
• Analytical and problem‑solving mindset.
• Focus on innovation and continuous improvement.

Employment Type

Full‑Time

Vacancy

1