Commercial Operations Specialist - Korea

LivaNova; Bloemfontein; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading global health company in Bloemfontein is seeking a Commercial Operations Specialist to manage customer relationships and oversee the supply chain processes. The ideal candidate has 5-10 years of experience in logistics and a Bachelor's degree in a related field. Responsibilities include ensuring timely deliveries, supporting order management, and collaborating with various teams. This role is essential in maintaining high service levels and meeting customer demands.

Qualifications

• 5-10 years’ experience in Demand, Supply, Logistics, Order Management and Customer Service.
• Knowledge of healthcare compliance topics.
• Self-motivated, critical thinker with problem-solving attitude.

Responsibilities

• Maintain effective customer relationships and manage the supply chain process.
• Collaborate with Sales, Operations, and Customer Service teams.
• Ensure on-time delivery and manage order processing.

Skills

Customer service mindset

High analytical skills

Communication skills

Microsoft Excel proficiency

Education

Bachelor's Degree in Logistics and Supply Chain Management or related field

Job description

Join us today and make a difference in people's lives!

Job Purpose

The Commercial Operations Specialist is responsible for maintaining effective customer relationships, securing the long-term flow of work into the department. He/She will support the local commercial operations activities such as demand, supply, order management, logistics and customer service support.

Major Accountabilities

• Connect and track overall supply chain process
• Participate in demand planning process and activities
• Identify demand forecast risks
• Review and validate orders obtaining necessary approvals as needed
• Place orders in timely manner
• Ensure on-time deliveries and adhere to importation requirements
• Collaborate with Sales, Operations and Customer Service teams
• Direct, optimize and coordinate full order cycle
• Keep track of quality, quantity, stock levels, delivery times and efficiency
• Highlight any arising problems or complaints and propose solutions
• Meet productivity, accuracy and timelines targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Maintain a professional relationship with existing and new clients to ensure they are satisfied with the company’s performance and to identify their future needs and requirements, advising on how Livanova can meet those needs
• Follow Livanova Policy and Procedures
• Have full regard for the department’s competitiveness, efficiency and level of service
• Participate in cross-functional teams to reach required objectives
• Act by example on business ethics, behaves in ways that are consistent with the Company values, regulations and principles. Behave with personal integrity and compliance, encouraging others to do the same
• Promote a customer service culture which emphasizes a client partnership
• Ensure all invoices are processed within 24-hour period where purchase order is provided
• Credits notes to be completed in a timely manner.
• Tracking of orders and providing POD when required.
• Coordinate with 3PL/4PL on the Order Processing and Invoicing to Livanova Entities / Distributors.
• Track Analyze and Assess Regional Purchase Order and Sales data (sales in and sales out data collection)
• Coordinate with 3PL/4PL on the booking of freight daily as required.
• Responsible for inventory accuracy and control.
• Stocktake as required – cycle counts and consignment/boot stock.
• Ensure proper filing and documentations for all incoming and outgoing shipment/delivery for its traceability per local compliance.
• Assist in local government online filing requirement.
• On time daily invoice issuance per daily delivery.
• Assist/provide necessary supporting documents as per request in annual statutory and tax audit.

Key performance indicators/ Measures of success

• Ensure timely sales & operations activities for the Regional business;
• Meet end-customer requirements, including product availability, on-time delivery, and adhere to importation requirements and capacity in the supply chain to deliver that performance in a responsive manner;
• Collaborate with internal stakeholders successfully to resolve challenges and constraints which may arise related to a customer related request;
• Assist country and regional leadership to achieve business and financial goals and objectives including monthly/quarterly/annual sales, operating income, and local inventory levels.

Customer Oriented Attitude:

• Ensure all invoices are processed within 24-hour period where purchase order is provided
• Credits notes to be completed in a timely manner.
• Tracking of orders and providing POD when required.
• Coordinate with 3PL/4PL on the Order Processing and Invoicing to Livanova Entities / Distributors.
• Track Analyze and Assess Regional Purchase Order and Sales data (sales in and sales out data collection)
• Coordinate with 3PL/4PL on the booking of freight daily as required.
• Responsible for inventory accuracy and control.
• Stocktake as required – cycle counts and consignment/boot stock.

Ideal Background

Education

Bachelor's Degree in Logistics and Supply Chain Management, Business Administration or related field.

Languages

English: Fluent

Experience/Professional requirement

• 5-10 years’ experience in Demand, Supply, Logistics, Order Management and Customer Service;
• Any industry experience relevant to major accountabilities;
• Knowledge of healthcare compliance topics;
• Customer service mindset
• High analytical skillswithabilityto collect and analyze information, problem-solve;
• Great interpersonal and communication (verbal and writing) skills;
• Excellent knowledge of Microsoft Excel;
• Self-motivated, critical thinker, problem-solving attitude, quick in action, good team player
• Good time-management skills.

Valuing different backgrounds:

LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for “See Open Jobs” on https://www.livanova.com/en-us/careers, and check that all recruitment emails come from an @livanova.com email address.