Commercial Claims Consultant

Locirite Pty; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A reputable insurance brokerage in Stellenbosch is seeking a detail-driven Commercial Lines Claims Consultant. This role involves managing the claims process, supporting brokers, and ensuring excellent client service. Candidates must have a Matric Certificate and at least 3 years of experience in commercial lines claims. The position offers a negotiable salary package and opportunities for professional development.

Qualifications

• Minimum of 3 years' experience in commercial lines claims (motor and non-motor).
• Strong organisational and administrative skills.
• Excellent communication abilities.

Responsibilities

• Manage the full claims administration process for commercial lines.
• Work closely with brokers to provide accurate updates on claim statuses.
• Maintain and update client portfolios and claims information.
• Contribute to the design and ongoing improvement of the claims process.
• Assist with additional tasks as required.

Skills

Organisational skills

Client communication

Attention to detail

Problem-solving

Education

Matric Certificate

FSCA Compliant

RE and NQF4 qualification

Job description

Introduction

Are you an organised, detail-driven professional with a passion for insurance and client service?

Our client, a reputable insurance brokerage based in Stellenbosch, is looking for a Commercial Lines Claims Consultant to join their dynamic team. In this role, you'll be at the centre of the claims process — supporting brokers, liaising with insurers, and ensuring clients receive exceptional service from notification to settlement.

If you're passionate about problem-solving, thrive in a structured environment, and have a sharp eye for detail, this is the perfect opportunity to elevate your career.

Duties & Responsibilities

• Claims Administration & Coordination
  Manage the full claims administration process for commercial lines (motor and non-motor), ensuring accuracy, efficiency, and compliance at every stage.
  Register, monitor, and update claims across various insurers, maintaining detailed records of progress and outcomes.
  Track recoveries, manage follow-ups, and ensure all supporting documentation is submitted promptly.
• Client & Broker Support
  Work closely with brokers to provide accurate updates on claim statuses and assist with client communication where needed.
  Liaise with insurers and assessors to drive the resolution of complex claims and achieve timely settlements.
  Deliver outstanding client service through proactive communication and problem-solving.
• Data Management & Reporting
  Maintain and update client portfolios, fleet lists, CRM records, and shared Google Drive folders with complete and current claims information.
  Pile regular claims reports and analytics to support management, brokers, and insurer relationships.
• Process Improvement
  Contribute to the design and ongoing improvement of the claims system to streamline processes and enhance overall efficiency.
  Identify areas where workflows can be optimised to better support clients and internal teams.
• Professional Development
  Stay up to date on insurance regulations, products, and best practices.
  Participate in training sessions to maintain compliance and expand technical knowledge.
• Ad-Hoc Support
  Assist the claims department and management with additional tasks as required, maintaining a collaborative and solutions-driven attitude.

Desired Experience & Qualification

Matric Certificate (essential)
FSCA Compliant (essential)
RE and NQF4 qualification highly advantageous (depending on date of first appointment)
Minimum of 3 year's experience in commercial lines claims (motor and non-motor)
Strong organisational, administrative, and communication skills

Package & Remuneration

Negotiable salary package