Commercial And Personal Lines Underwriting Manager

Hereford Risk Management Services; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A risk management firm in Johannesburg is seeking a Commercial and Personal Lines Underwriting Manager. The role focuses on leading a team, ensuring compliance in underwriting processes, and maintaining relationships with insurers. The ideal candidate will have experience in the field and strong management skills. This is a full-time position at a mid-senior level in the insurance industry.

Qualifications

• Experience in underwriting, preferably in commercial and personal lines.
• Strong leadership and team management skills.
• Ability to manage relationships with insurers and strategic partners.

Responsibilities

• Recruit, train, and develop the underwriting team.
• Ensure underwriting tasks meet service level agreements.
• Manage underwriting processes according to insurer guidelines.

Job description

COMMERCIAL AND PERSONAL LINES UNDERWRITING MANAGER

2 days ago Be among the first 25 applicants

Duties shall include but not be limited to the following :

People

• Recruit, orient and train team
• Upskilling of team (technical, regulatory and soft skills)
• Manage a unified team of individuals
• Identify and develop personal growth opportunities within the team
• Manage relationships with insurers and other strategic partners
• Live the company values and The Hereford Way in all that you do
• Create an environment that promotes HRMS' vision of being an "Employer Of Choice"

Performance

• Ensure underwriting tasks are being processed within our service level agreements
• Ensure best practice by regular monitoring and auditing of work carried out by the team
• Apply cost saving and efficiency principals to underwriting tasks were applicable

Pro-active performance management of team

• Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
• Build a team that delivers towards HRMS service standards and vision of being "Broker Of Choice"

Processes

• Manage underwriting mandates / processes in line with insurer and internal guidelines

Identify trends and recommending improvements

• Ensure that underwriting tasks are dealt with according to industry regulations and Hereford standard
• Manage complaints
• Compiling necessary report for feedback to senior management and insurers
• Effective oversight of the renewal process

Implement and oversee client and policy retention strategies

• Ensure records on CRM and Policy management systems are accurate and in accordance with agreed processes and guidelines
• Design reports for the effective management and oversight of mandates, service level agreements, processes, and compliance matters

KPI's

• Staff training & competence (product, and systems)
• Complaints Management

Performance Management

• Percentage of book on binder (conversion of existing book as well as new business)
• Revenue Retention and Growth
• Quality Assurance (Adherence to procedure, regulations and service standards)
• Service Delivery (SLA's, Committed To Excellence, The Hereford Way)

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance and Sales

Industries

Insurance