Collections Team Lead - US Hours, Call Center Leadership

Skye Personnel; Durban North; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is looking for a Team Leader for their collections department in Durban North. The ideal candidate will have Matric and 1-2 years of experience in a call centre, especially with US clients. Responsibilities include managing collection campaigns, assuring quality, and handling escalations. Candidates must have excellent negotiation and communication skills. Working hours will align with US time, from 14:00 to 04:00.

Qualifications

• Minimum 1-2 years of experience in a call centre, particularly with US clients.
• Ability to manage teams and handle escalations effectively.

Responsibilities

• Manage a team on collection campaigns.
• Ensure quality assurance and performance management.
• Handle escalations and support team members as needed.

Skills

Excellent negotiation skills

Strong communication skills

Education

Matric

Job description

A recruitment agency is looking for a Team Leader for their collections department in Durban North. The ideal candidate will have Matric and 1-2 years of experience in a call centre, especially with US clients. Responsibilities include managing collection campaigns, assuring quality, and handling escalations. Candidates must have excellent negotiation and communication skills. Working hours will align with US time, from 14:00 to 04:00.