Collections Team Lead: Inbound & Non-Voice, AI-Powered

Woolworths Financial Services; Cape Town; Hybrid; ZAR 350 000 - 500 000; Full time

Job summary

A leading financial services provider in Cape Town is seeking a Team Leader for Inbound & Non-Voice Collections. The ideal candidate will have at least 3 years of experience in retail collections and a strong proficiency in digital engagement platforms such as WhatsApp. This role focuses on enhancing customer experience and driving team performance in a hybrid operational model. Applicants should hold a Matric and preferable qualifications in Credit Management or Banking. Competitive compensation is offered.

Qualifications

• Minimum 3 years' experience in a retail collections environment.
• Lead experience in digital collections and non-voice engagement.
• Strong understanding of WFS products (ISC, PL, CC).

Responsibilities

• Lead and manage a team of Collections Agents.
• Drive team performance to exceed collection targets.
• Utilize non-voice platforms like WhatsApp and chatbots.

Skills

Team development

Customer care

Digital engagement

Data analysis

Leadership

Education

Matric

Credit Management Diploma/Certificate

Banking Diploma/Certificate

Tools

BI tools

Job description

A leading financial services provider in Cape Town is seeking a Team Leader for Inbound & Non-Voice Collections. The ideal candidate will have at least 3 years of experience in retail collections and a strong proficiency in digital engagement platforms such as WhatsApp. This role focuses on enhancing customer experience and driving team performance in a hybrid operational model. Applicants should hold a Matric and preferable qualifications in Credit Management or Banking. Competitive compensation is offered.