Collections Specialist: Empathetic Negotiator with Results

MCI, LC; Cape Town; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A global business services provider in Cape Town is seeking a Collection Agent. You will manage customer accounts with overdue balances, negotiate payment arrangements, and ensure compliance with regulatory standards. The ideal candidate has experience in collections or billing, strong communication skills, and a customer service orientation. Join us to contribute to our success while achieving personal and professional growth.

Benefits

Annual Leave

Health Benefits

Career Growth

Paid Training

Positive Work Environment

Qualifications

• Minimum of 6 months of experience in collections or billing is required.
• Proficiency in using computer systems and familiarity with collection software.
• Ability to type swiftly and accurately (45+ words a minute).

Responsibilities

• Initiate contact with customers regarding overdue accounts.
• Review and analyze customer accounts for outstanding balances.
• Negotiate payment arrangements in a professional manner.
• Process payments and set up approved payment plans.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Negotiation skills

Customer service orientation

Ability to multitask

Education

Valid Matric Certificate

Job description

A global business services provider in Cape Town is seeking a Collection Agent. You will manage customer accounts with overdue balances, negotiate payment arrangements, and ensure compliance with regulatory standards. The ideal candidate has experience in collections or billing, strong communication skills, and a customer service orientation. Join us to contribute to our success while achieving personal and professional growth.