Collections Consultant- 6 months

Evolution Group; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A consulting and technology firm in East London is seeking a Collections Consultant for a 6-month role. You will contact customers to collect overdue payments, negotiate payment plans, and resolve issues while meeting collection targets. Ideal candidates have strong communication skills and are comfortable working independently. This is a full-time entry-level position.

Qualifications

• Must be able to contact customers to collect payments.
• Ability to negotiate payment plans and resolve issues.
• Experience in documenting communications clearly.

Responsibilities

• Contact customers via phone to collect overdue payments.
• Negotiate payment plans and resolve payment issues.
• Document all communication with customers clearly.

Skills

Communication skills

Negotiation skills

Independence

Job description

Collections Consultant – 6 months role

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Responsibilities:

• Contact customers via phone to collect overdue payments.
• Work with customers to negotiate payment plans and resolve payment issues.
• Use communication skills to build rapport with customers and encourage payment.
• Document all communication with customers in a clear and concise manner.
• Meet daily, weekly, and monthly collection targets to earn commission.
• Work independently, while staying in touch with team leader or manager.
• Follow up on payment promises and commitments made by customers.
• Escalate difficult collection cases to the appropriate team leader or manager.
• Maintain compliance with all collection laws and regulations.

Senior level: Entry level

Employment type: Full-time

Job function: Consulting, Information Technology, and Sales