Collections Agent

Tower Group South Africa (PTY) Ltd; Midrand; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading debt collection agency in Midrand is seeking a skilled debt collector with experience in credit control. Responsibilities include negotiating payments, minimizing bad debts, and liaising with various parties to resolve disputes. Candidates should have strong negotiation and communication skills, with a minimum of 2-5 years of relevant experience. A Matric qualification is essential, and a diploma in credit management is advantageous.

Qualifications

• 2-5 years of credit control experience required.
• 1 year of financial reconciliation experience required.
• Experience in dealing with third parties to resolve account disputes.

Responsibilities

• Negotiate payments on accounts to minimize bad debt.
• Assist in collections calls via real-time helpdesk.
• Liaise with third parties to resolve disputes.

Skills

Negotiation skills

Excellent communication skills

Interpersonal skills

Analytical and investigative mind

Attention to detail

Education

Matric

Diploma in Credit Management

Tools

MS Excel

Eppix

C3D

Morpheus ii

iCap

Tallyman

Credit Bureau

Job description

Description : Contract Renewal :

To effective collect outstanding debt and prevent Bad Debt for Vodacom Corporate, Business and Consumer collection portfolio and ensure that the accounts are paid when due

To assist and empower other Vodacom Departments on Collections calls via Real- time Helpdesk in a Blended Contact Centre environment.

• To minimise bad debt
• To follow up on non-payments
• To negotiate payments on accounts
• Make split second decisions on locking and unlocking’s
• To collect 100% of targets
• To liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEO’s, FM’s IT Managers
• Ability to liaise with EHODS & Executives
• Work under extreme and constant pressure
• Ability to summarise account status in once glance and negotiate with debtor telephonically
• Contact Centre and Dialler Acumen
• Very strong and advance negotiation skills
• Assisting and empowering customer care staff in collections related calls

Person Specification

Behaviour Technical / Professional Expertise

Extreme Importance

• Delivering Results and Meeting Customer Expectations
• Persuading and Influencing
• Relating and Networking
• Achieving Personal Work Goals and Objectives
• Entrepreneurial and Creative Thinking
• Analysing
• Dealing with Prestige and influential customers
• Empowering and working with Internal Vodacom staff

High Importance

• Deciding and Initiating Action
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with Pressures and Setbacks
• Writing and Reporting
• Applying Expertise and Technology
• Planning and Organizing
• Adhering to Principles and Values
• Presenting and Communicating Information

Moderate Importance

• Learning and Researching
• Working with People
• Creating and Innovating

Job Knowledge :

• Consumer and Corporate credit
• MS Excel advanced
• Eppix
• C3D
• Morpheus ii
• iCap
• Tallyman
• Credit Bureau
• Converged Business knowledge

Job Related Skills :

• Interpersonal skills
• Negotiation skills (ability to liaise with CEO’s, FM’s and IT Managers, EHODS & executive Heads)
• Excellent communication skills
• Attention to detail
• Analytical and investigative mind

Job Experience & Education :

• 2-5 years of Credit control experience
• 1 Year Financial reconciliation experience
• Experience in dealing with 3rd Parties to resolve account disputes
• Experience in dealing with EHODS, Exec Heads & other key stakeholders

Education :

• Matric - essential
• Diploma in Credit Management would be an advantage