Collaboration MSP Engineer (L2) — 2nd Line Support

NTT DATA; Gqeberha; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A global technology services company is seeking a Collaboration Managed Services Engineer (L2) in Gqeberha, South Africa. The role involves providing second-level IT support, monitoring incidents, and ensuring service levels are met while fostering collaboration with teams. Candidates should have relevant qualifications in IT and experience with ticketing systems. This hybrid workplace offers an inclusive environment for growth and innovation.

Qualifications

• Proven ability to communicate well across diverse groups.
• Experience in planning and managing activities effectively.
• Strong listening skills and the ability to stay calm under pressure.

Responsibilities

• Monitor work queues and resolve incidents timely.
• Provide second-level support and identify root causes.
• Collaborate with teams and clients for escalation and support.

Skills

Communication across cultures

Planning activities/projects

Positive outlook

Ability to work under pressure

Active listening

Adaptability

Client-oriented interactions

Education

Diploma or degree in IT/Computing or equivalent experience

MS700 / MS721 certification

M365 Intermediate (Associate) Certification

Tools

Service Now

Job description

A global technology services company is seeking a Collaboration Managed Services Engineer (L2) in Gqeberha, South Africa. The role involves providing second-level IT support, monitoring incidents, and ensuring service levels are met while fostering collaboration with teams. Candidates should have relevant qualifications in IT and experience with ticketing systems. This hybrid workplace offers an inclusive environment for growth and innovation.