Coffee Squad

Ciro Full Service Beverage Co.; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading coffee service company in Johannesburg is seeking a Coffee Squad member to enhance coffee quality and maintain equipment. The role involves training customers on coffee preparation, performing evaluations, and ensuring quality standards are upheld. Candidates should have a Grade 12 education, experience in coffee training, and a valid driver's license. The position demands a focus on customer relations and the ability to perform preventative maintenance. Additional technical qualifications in coffee equipment are advantageous.

Qualifications

• Experience in coffee training and art of coffee extraction.
• Understanding of equipment variants and repair processes.
• At least 2 years of driving experience with a valid driver's license.

Responsibilities

• Perform basic preventative maintenance on coffee equipment.
• Ensure service kit spares are consumed and job cards signed off.
• Assess equipment on site and report for major repairs as needed.

Skills

Coffee training

Technical fault finding

Customer interaction

Education

Grade 12 / Matric

Technical qualifications in coffee equipment

Job description

Overview

The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium.

As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis.

About CIRO

As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

Coffee Squad Role

The Coffee Squad will be the coffee quality champion at the customer forefront. They will be required to perform operator training, coffee assessment evaluations and basic maintenance at the customer premises for a selected group of CIRO customers.

The primary objective of the incumbent is improving in store visibility, delivering consistent in cup quality whilst improving coffee credentials as well as regular basic maintenance services to ensure maximum machine uptime which will yield higher throughput in sales.

Line Manager : Coffee Capability Manager

Key Performance Areas

• Value added training visits and building credible coffee relationships
• Announcing yourself to management of the establishment with explanation for purpose of the visit
• Ensuring that the management of the establishment is made aware of any coffee product related issues, training needs or equipment repairs
• Ensuring the customer is aware that this service is a paid service and agrees to the invoice being issued before the training starts
• Ensuring the customer is aware of any changes made for example setting of grinders or operational guidance performed and that it is still in line with guidelines set as per SLA if applicable
• Ensure customers are using CIRO products
• Build sound business relations with the main objective to retain and builds volume throughput
• Customer Specific CIRO CORE Evaluation, Training Register and ESO is completed
• Ensuring that management of the establishment signs off the following documents from visit : CIRO CORE Evaluation
• Issue ESO Job card with spares consumed and quote or invoice for the visit
• Ensure that the correct online documents are submitted and are comprehensively completed at every call as per the prescribed standard set by Key Accounts, Training and the Customer
• Escalate any findings to CIRO management as well as keeping the customer informed of any irregularities
• Ensuring the In-Cup quality of the coffee is of the agreed standards

Responsibilities

Perform basic preventative maintenance of coffee equipment as per service intervals defined within SLA or Coffee Squad Agreement.

Ensure that the maintenance activities are completed thoroughly and signed off by management of establishment.

Ensure that the whole service kit of the spares is consumed and that a Job Card is signed off by management of the establishment.

Assess the equipment on site and report if major repair work is necessary and log a repair call with the technical department.

Responsible to keep business informed of potential leads.

Responsible for spares and tools.

Minimum Requirements

Experience in coffee training, art of coffee extraction and understanding through equipment variants, technical fault finding, service and repair understanding, experience in customer interaction and delivery.

Qualifications

Grade 12 / Matric.

Completed Technical Qualifications in Coffee equipment and Coffee qualification – advantageous.

Additional Requirements

Valid Driver's license, minimum 2 years driving experience, availability to travel and stay overnight when necessary.