Co Manager

Carlisle Corporation; Gauteng; On-site; ZAR 120 000 - 160 000; Full time

Job summary

A leading fast food franchise in Gauteng is seeking a Co-Manager to support operations by hiring and training staff, managing sales, and ensuring customer satisfaction. Ideal candidates should have at least 1 year of restaurant operations experience and a college degree or equivalent. The role involves handling administrative duties as well as performance management to maintain high standards.

Qualifications

• 1 year of experience in restaurant operations.
• Ability to stand for long periods and lift up to 50 lbs.
• Valid driver's license required.

Responsibilities

• Responsible for hiring, training, and developing store staff.
• Monitor sales, costs, and product quality to maximize profitability.
• Ensure efficient service times and customer satisfaction.

Skills

Knowledge of Wendy's systems and policies

Supervisory practices

Customer service

Crew training skills

Education

College degree or equivalent experience

Job description

Statement of Purpose

Ocean Springs, MS. The Co‑Manager is responsible for hiring, training, and developing store staff.

They assist the Unit Manager in operating the store efficiently to maximize profitability and customer satisfaction.

Responsibilities

• Sales and Profits: Builds sales by promoting customer satisfaction.
• Manages costs through monitoring crew prep, production, and procedures.
• Tracks waste levels and monitors crew procedures, communicates sales and profit issues to the Unit Manager.
• Assists in executing sales and profit plans.
• Monitors food costs to prevent waste and theft.
• Staffing: Hires, trains, and terminates staff as needed. Uses W.O.T.C. for staffing decisions. Monitors crew turnover and recommends improvements.
• Quality: Monitors product quality through customer interactions and staff performance.
• Service: Ensures efficient service times and customer responsiveness. Trains staff in customer courtesy and feedback solicitation.
• Cleanliness: Trains staff to maintain cleanliness. Follows cleaning schedules and corrects deficiencies.
• Training: Trains staff on new products and procedures. Assists in training new managers and crew.
• Controls: Follows flowcharts and monitors inventory and security. Ensures standards are met during shifts.
• Policies and Procedures: Follows operational and safety policies. Reports accidents and manages operational issues.
• Administration: Performs administrative duties and schedules staff.
• Maintenance: Follows maintenance programs and reports issues.
• Employee Relations: Manages performance and retention strategies. Follows grievance procedures and mentors staff.
• Performance Management: Addresses performance issues and conducts reviews.

Employment Standards & Qualifications

• Knowledge: Wendy’s systems, policies, supervisory and interviewing practices, crew training.
• Education: College degree or equivalent experience.
• Experience: 1 year in restaurant operations.
• Other: Standing for long periods, meeting all subordinate position requirements, valid driver’s license, physical inspections, lifting up to 50 lbs, working in hot/cold environments.
• Commitment: As a leading Wendy’s franchisee, we are committed to exceeding customer expectations through quality, service, and a focus on continuous improvement.

We honor Dave Thomas’s legacy by using premium ingredients and serving freshly made food daily.