Cluster Reservations Agent

Hyatt Hotels Corporation; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Cape Town is seeking a Reservations Agent responsible for handling guest reservations and communications. The ideal candidate will have previous hotel experience and the ability to manage bookings efficiently while providing exceptional customer service. Responsibilities include processing queries, managing records, and assisting with front office duties. Strong communication skills and a positive attitude are essential.

Qualifications

• Previous hotel-related experience is required.
• Must have Reservations experience in Group Accommodation and Events.
• Must speak, read, write and understand English.

Responsibilities

• Processes all reservation queries promptly.
• Creates and maintains reservation records.
• Prepares letters of confirmation and communicates reservation info to front desk.

Skills

Great communication skills

Quality focused

Energetic and friendly personality

Courteous

Education

Grade 12 and a Formal Qualification

Tools

Hotel software

Job description

I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone. – Peggy Focheux Duval, Director of Learning & Development, France

Hyatt Recency – Cape Town is looking for a Reservations Agent. The candidate will be responsible for responding to communications from guests, travel agents, and referral networks concerning reservations. Creates and maintains reservation records, prepares letters of confirmation, and promptly processes any cancellations and modifications. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

Responsibilities

• Promptly processes all reservation queries.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Familiarizes themselves with the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Prepares arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Monitors advanced deposit requirements.
• Always maintains a clean and neat appearance and work area.
• Walks around with the client and ensures they have all the information they need.
• Gathers information about areas of interest to target more clients in particular seasons.
• Plans clients travel programs.
• Tracks future room availability based on reservations and helps develop forecasts for room revenue and occupancy.
• Is aware of all front office procedures and assists with reception duties when required.
• Adheres to health and safety, fire, and bomb threat procedures.
• Opens and closes the availability as required on all the hotel's channels and the hotel website.
• Configures rates on the hotel’s property management system.

Qualifications

• Grade 12 and a Formal Qualification.
• Previous hotel-related experience.
• Must have Reservations experience in Group Accommodation and Events.
• Experience in hotel software and its functionalities.
• Must speak, read, write and understand English.
• Quality focused.
• Great communication skills, written and verbal.
• Energetic and friendly personality.
• A positive and professional attitude.
• Courteous, friendly, and helpful to guests, managers, and fellow employees.

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