Club General Manager

Virgin Active South Africa; Gqeberha; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading wellness and fitness company in Port Elizabeth is seeking a Club General Manager to oversee operational and financial performance. Responsibilities include managing staff, ensuring exceptional customer experiences, and conducting competitor analysis. The ideal candidate has previous managerial experience and strong leadership skills, with proven financial acumen and the ability to thrive in a dynamic environment.

Qualifications

• Previous managerial experience at Club General Manager level with a successful track record.
• Solid understanding of people/HR procedures including recruitment and performance management.
• Proven track record working within an ever-changing environment.

Responsibilities

• Manage operational and financial performance of the club.
• Ensure exceptional service experience for members.
• Recruit, develop, and train club staff.
• Conduct competitor analysis to mitigate risks.

Skills

Strong leadership skills

Good customer relations

Ability to manage multiple priorities

Financial proficiency

Interpersonal skills

Education

Matric or equivalent NQF level 4

Job description

Your Purpose

Do the best work of your life by enabling experiences that help people live an active life.

This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards and people management.

Financial Management

• Ensuring that the club operates as a profitable business, ensuring revenue and EBITDA growth.
• Manage club operating expenses through P&L management.
• Manage according to company standards to reduce risk (salary requirements, audit reports, etc.).

Facility Management

• Manage operations and health & safety and ensure procedures are followed according to the standards set by the business.
• Manage and oversee maintenance and utilities effectiveness and costs.
• Ensure that the facility provides a holistic wellness experience through effective maintenance.

People Management

• Responsible for the recruitment, development, and training of staff.
• Ensure all information is communicated effectively to all club staff.
• Implement and ensure adherence to required policies, procedures, and systems.
• Implement and ensure effective performance management across departments.
• Implement and ensure adherence to required IR policies and procedures.

Service Experience

• Ensure members experience exceptional service within the facility.
• Implement and sustain a strong member focus.
• Provide solutions to members on queries and complaints in line with company policy.
• Ensure excellent customer service according to brand standards.

Competitor Analysis

• Understand how to mitigate competitor risk.
• Conduct regular analysis of the competitor landscape.
• Notify senior management of potential risk.

Minimum Requirements

• Matric or equivalent NQF level 4 is essential.
• Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills; or must have been the 2IC to a Club General Manager.
• Must have successfully completed the internal Learn to Fly programme.
• Must be financially proficient and have a good financial acumen.
• Must have a business owner approach.
• Must have a solid understanding of the market, with good insight into the competition.
• Must be able to manage multiple priorities.
• Good customer relations and interpersonal skills.
• A solid understanding of people/HR procedures including recruitment, people development, people relations, performance management and coaching skills.
• Proven track record working within an ever-changing and pressurized environment.

Desired Attributes

• Adaptability – able to adapt to a fast paced, changing environment.
• Curiosity – willing to succeed, seek opportunities to learn and grow.
• Winning mentality – willing to go over and above to achieve success.
• Motivation to achieve success.
• Commitment to making a difference in people’s lives.
• Growth mindset.
• Ability to work independently.
• Trustworthiness – always act in doing the right thing.
• Drive to create moments of magic for members.
• Decision-making and ownership of decisions.
• Action orientation.

Preferred Skills

• Wellness knowledge beyond the health club.
• Ability to make quick and bold decisions.
• Agility.
• Collaboration.
• High interpersonal skills (EQ).

Location

Port Elizabeth, Eastern Cape, South Africa

Seniority level

Director

Employment type

Full-time

Job function

Management

Industries

Wellness and Fitness Services