(Cloud Solutions, Aws) Billing Support Consultant (South Africa, Remotely)

Supportyourapp; Polokwane; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global tech support provider is seeking a Billing Support Consultant who excels in a multicultural environment. Responsibilities include supporting billing inquiries and conducting product research. Candidates should possess strong English skills, AWS experience, and a commitment to excellent customer service. The position offers remote work with flexible scheduling and a supportive management team.

Benefits

Flexible schedule and remote work

Inclusive international environment

Compensation in USD

Bonuses for referrals

Paid training

Work-life balance

Supportive management

Qualifications

• C1 level English skills in spoken and written representation.
• Experience in AWS or similar cloud platforms is essential.
• Strong understanding of billing and order-to-cash processes.
• Ability to provide high-quality customer service in a SaaS environment.

Responsibilities

• Respond to customer inquiries regarding billing and orders.
• Design and implement email templates as required.
• Conduct thorough product research and analysis.
• Create training materials for consultants.
• Deliver reports to management and follow training policies.

Skills

Excellent English skills (C1 level or higher)

Experience with AWS or other cloud platforms

Strong networking knowledge

Proficiency in Accounts Receivable

Customer support experience with cloud (SaaS) products

Proficiency in Salesforce

Sales-savvy and administrative skills

Service-driven attitude

Job description

Billing Support Consultant (Cloud Solutions, AWS)

Join us as a Billing Support Consultant and thrive in a multicultural, multilingual environment while working remotely from South Africa.

What you will do

• Respond to customer inquiries and support billing and order-to-cash processes
• Design email templates as needed
• Conduct research and analysis on products
• Develop training programs and assessments for consultants
• Prepare and deliver regular reports upon request
• Follow team training and policies

What you need to succeed

• Excellent English skills (C1 level or higher, spoken and written)
• Experience with AWS or other cloud platforms
• Strong networking knowledge
• Proficiency in Accounts Receivable, billing, and order-to-cash processes
• Customer support experience with cloud (SaaS) products
• Proficiency in Salesforce
• Sales‑savvy, experienced in administrative work, with excellent communication skills
• Service‑driven attitude ensuring high‑quality customer service
• Personal laptop (at least 8GB RAM) and stable internet (minimum 50 Mbps download, 40 Mbps upload)

Nice to have

• Salesforce certifications or accounting knowledge

Benefits and perks

• Flexible schedule and remote work
• Inclusive international environment
• Compensation in USD
• Bonuses for referrals
• Paid training and probation period
• Work‑life balance
• Supportive management focused on growth
• Opportunities for self‑development

About us

SupportYourApp provides secure technical, customer support, and CX services for global tech companies.

Operating with eight hubs worldwide, we value diversity, care for our team, and aim for a positive, inclusive workplace.

Send your CV in English highlighting your skills!

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