(Cloud Solutions, Aws) Billing Support Consultant (South Africa, Remotely)

Supportyourapp; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global customer support company is seeking a Billing Support Consultant to work remotely from South Africa. The role involves responding to customer inquiries, supporting billing and order-to-cash processes, and providing high-quality customer service in a diverse environment. Successful candidates will have excellent English skills and experience with cloud platforms like AWS. This position offers flexible schedules and compensation in USD.

Benefits

Flexible schedule

Remote work

Compensation in USD

Bonuses for referrals

Paid training and probation period

Work-life balance

Supportive management

Opportunities for self-development

Qualifications

• Must have a personal laptop (at least 8GB RAM) and stable internet (minimum 50 Mbps download, 40 Mbps upload).
• Salesforce certifications or accounting knowledge are nice to have.

Responsibilities

• Respond to customer inquiries and support billing processes.
• Design email templates for customer communications.
• Conduct product research and analysis.
• Develop training programs and assessments.
• Prepare and deliver reports upon request.
• Follow team training and policies.

Skills

Excellent English skills (C1 level or higher)

Experience with AWS or other cloud platforms

Strong networking knowledge

Proficiency in Accounts Receivable, billing, and order-to-cash processes

Customer support experience with cloud (SaaS) products

Proficiency in Salesforce

Sales-savvy, experienced in administrative work

Service-driven attitude

Job description

Billing Support Consultant (Cloud Solutions, AWS)

Join us as a Billing Support Consultant and thrive in a multicultural, multilingual environment while working remotely from South Africa.

What you will do

• Respond to customer inquiries and support billing and order-to-cash processes
• Design email templates as needed
• Conduct research and analysis on products
• Develop training programs and assessments for consultants
• Prepare and deliver regular reports upon request
• Follow team training and policies

What you need to succeed

• Excellent English skills (C1 level or higher, spoken and written)
• Experience with AWS or other cloud platforms
• Strong networking knowledge
• Proficiency in Accounts Receivable, billing, and order-to-cash processes
• Customer support experience with cloud (SaaS) products
• Proficiency in Salesforce
• Sales‑savvy, experienced in administrative work, with excellent communication skills
• Service‑driven attitude ensuring high‑quality customer service
• Personal laptop (at least 8GB RAM) and stable internet (minimum 50 Mbps download, 40 Mbps upload)

Nice to have

• Salesforce certifications or accounting knowledge

Benefits and perks

• Flexible schedule and remote work
• Inclusive international environment
• Compensation in USD
• Bonuses for referrals
• Paid training and probation period
• Work‑life balance
• Supportive management focused on growth
• Opportunities for self‑development

About us

SupportYourApp provides secure technical, customer support, and CX services for global tech companies.

Operating with eight hubs worldwide, we value diversity, care for our team, and aim for a positive, inclusive workplace.

Send your CV in English highlighting your skills!

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