(Cloud Solutions, Aws) Billing Support Consultant (South Africa, Remotely)

Supportyourapp; East London; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global tech support company is seeking a Billing Support Consultant to provide customer support and manage billing processes remotely. Ideal candidates will have excellent English skills, experience with AWS, and strong communication abilities. This role offers a flexible schedule and remote work opportunities.

Benefits

Flexible schedule and remote work

Inclusive international environment

Compensation in USD

Bonuses for referrals

Paid training and probation period

Work-life balance

Supportive management focused on growth

Opportunities for self-development

Qualifications

• Experience with cloud computing and customer support.
• Personal laptop with at least 8GB RAM and stable internet connection.

Responsibilities

• Respond to customer inquiries and support billing and order-to-cash processes.
• Design email templates as needed.
• Conduct research and analysis on products.
• Develop training programs and assessments for consultants.
• Prepare and deliver regular reports upon request.

Skills

Excellent English skills (C1 level or higher)

Experience with AWS or other cloud platforms

Strong networking knowledge

Proficiency in Accounts Receivable, billing, and order-to-cash processes

Customer support experience with cloud (SaaS) products

Proficiency in Salesforce

Sales-savvy and excellent communication skills

Service-driven attitude

Tools

Salesforce

Job description

Billing Support Consultant (Cloud Solutions, AWS)

Join us as a Billing Support Consultant and thrive in a multicultural, multilingual environment while working remotely from South Africa.

What you will do

• Respond to customer inquiries and support billing and order-to-cash processes
• Design email templates as needed
• Conduct research and analysis on products
• Develop training programs and assessments for consultants
• Prepare and deliver regular reports upon request
• Follow team training and policies

What you need to succeed

• Excellent English skills (C1 level or higher, spoken and written)
• Experience with AWS or other cloud platforms
• Strong networking knowledge
• Proficiency in Accounts Receivable, billing, and order-to-cash processes
• Customer support experience with cloud (SaaS) products
• Proficiency in Salesforce
• Sales‑savvy, experienced in administrative work, with excellent communication skills
• Service‑driven attitude ensuring high‑quality customer service
• Personal laptop (at least 8GB RAM) and stable internet (minimum 50 Mbps download, 40 Mbps upload)

Nice to have

• Salesforce certifications or accounting knowledge

Benefits and perks

• Flexible schedule and remote work
• Inclusive international environment
• Compensation in USD
• Bonuses for referrals
• Paid training and probation period
• Work‑life balance
• Supportive management focused on growth
• Opportunities for self‑development

About us

SupportYourApp provides secure technical, customer support, and CX services for global tech companies.

Operating with eight hubs worldwide, we value diversity, care for our team, and aim for a positive, inclusive workplace.

Send your CV in English highlighting your skills!

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