Cloud, Server & Colocation Hosting Consultant

Xneelo; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech company in South Africa is looking for a Customer Service Consultant to join their Cloud and Hosting team. This role combines technical expertise with customer support, focusing on resolving queries and optimising hosting environments. Candidates should have at least 2 years of experience in customer support and a matric pass or equivalent. This position involves shift work as part of a 24/7 support team.

Benefits

Collaborative work environment

Career growth opportunities

Comprehensive training programs

Qualifications

• Minimum of two years' experience in a technical customer support environment.
• Experience with cloud platforms and virtualisation tools.
• Ability to translate technical insights into clear guidance.

Responsibilities

• Serve as a key technical consultant for customers.
• Support technical queries and infrastructure management.
• Guide the onboarding process for new customers.
• Respond promptly to technical, billing, and general queries.

Skills

Technical expertise

Customer support skills

Effective communication

Analytical problem-solving

Adaptability

Education

Matric pass or equivalent

Tertiary education in IT or related fields

Tools

Cloud platforms

Linux

Windows servers

Networking tools

Job description

A leading tech company in South Africa is looking for a Customer Service Consultant to join their Cloud and Hosting team. This role combines technical expertise with customer support, focusing on resolving queries and optimising hosting environments. Candidates should have at least 2 years of experience in customer support and a matric pass or equivalent. This position involves shift work as part of a 24/7 support team.