Cloud-Based Software Support Specialist

Atm; Cape Town; Remote; ZAR 200 000 - 250 000; Full time

Job summary

A tech company based in Cape Town is hiring a Cloud-Based Software Support Specialist to troubleshoot software issues and support client setups. The ideal candidate is tech-savvy with experience in technical support and has strong communication skills. This full-time, remote role offers growth opportunities in a supportive environment.

Benefits

Dynamic and supportive environment

Remote-friendly role

Growth opportunities

Qualifications

• Experience in technical support, contact centre, or events industry is advantageous.
• Must have a clear credit and criminal record.

Responsibilities

• Troubleshoot software issues via phone and email.
• Support the setup process for iVvy clients.
• Log and escape technical bugs.
• Translate technical details into clear, simple solutions.

Skills

Tech-savvy problem solver

Excellent communication skills

Customer-focused

Detail-oriented

Technical support experience

HTML skills

CSS skills

Customer Service experience

Education

Matric

Job description

We're Hiring Cloud-Based Software Support Specialist

Do you have a passion for technology and love helping people?

Responsibilities

• Troubleshoot software issues via phone and email.
• Support the setup process for iVvy clients.
• Log and escape technical "bugs".
• Translate technical details into clear, simple solutions.

Qualifications

• Tech‑savvy problem solver with excellent communication skills.
• Customer‑focused, patient, and detail‑oriented.
• Experience in technical support, contact centre, or events industry (advantageous).
• HTML & CSS skills a plus.
• Matric + clear credit / criminal record required.
• HTML: 2 years (Required)
• CSS: 2 years (Required)
• Customer Service: 2 years (Required)
• Work Location: Remote.

Benefits

• Work in a dynamic, supportive, and fun environment.
• Remote‑friendly role with growth opportunities.
• Be part of a team that values collaboration, learning, and innovation.

Job Details

• Job Type: Full-time
• Pay: R