Clinical Programme Coordinator: Quality Assurance

Department of Health; Pretoria; On-site; ZAR 350,000 - 550,000; Full time

Job summary

A public health institution in South Africa is seeking a Clinical Programme Coordinator for Quality Assurance. The role involves providing strategic leadership, managing quality improvement initiatives, and ensuring compliance with health regulations. Candidates must have a Matric Certificate, a Diploma or Degree in Nursing, and a minimum of 7 years of nursing experience. This is a full-time position offering significant responsibility in a dynamic healthcare environment.

Qualifications

• Basic qualification accredited with SANC.
• Minimum of 7 years experience in nursing after registration.
• Experience in quality assurance in the public sector is an advantage.

Responsibilities

• Provide strategic leadership for Quality Directorate.
• Manage complaints and patient safety incidents.
• Develop quality improvement plans and SOPs.

Skills

Analytical skills

Interpersonal skills

Project management skills

Communication skills

Computer literacy

Education

Matric Certificate

Diploma/Degree in Nursing

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Clinical Programme Coordinator: Quality Assurance

• Reference Number : REFS/023738
• Directorate : Nursing Department
• Number of Posts : 1
• Enquiries : Ms. NL Madiba Tel: No- [phone]/1210

Requirements :

• REQUIREMENTS:Matric Certificate with basic qualification accredited with SANC in terms of the Government Notice R425 (i.e. Diploma/ Degree in Nursing) or equivalent qualification that allows registration with the SANC as a professional Nurse in General, Psychiatry & Midwifery. A minimum of 7 years appropriate/ recognizable experience in nursing, after registration as a professional Nurse with the SANC in General Nursing. A minimum of 2 years working experience. working in quality assurance unit in the public sector will be an added advantage. Knowledge and understanding of customer care Program. Relevant Knowledge and understanding of legislative framework applicable to practice in public Health Computer literacy in MS Office Package (MS Word, MS Excel, and MS PowerPoint). Driver’s licence will be an added advantage. .COMPETENCE:Ability to analyze complex information relating to areas of operation and to transform that into user-friendly report and assessment. Have ability to prioritize issues and other related work matters and to comply with the time frames set.Have ability to work under pressures to meet deadlines. Have excellence interpersonal and communication skills (both verbal and written). An aptitude for statistics and information analysis. High level of accuracy and attention to detail. Have computer skills and the ability to work with MS Word, MS PowerPoint, and MS Excel. Comprehensive knowledge and understanding of National Health Act, Norms and Standards, Ideal Hospital Framework, Quality Assurance Framework, Accreditation and Certification system, infection Prevention Control Standards and Assessment Methods. Quality Assuranceand Quality improvements initiatives, Health Information Systems, and indicator Development, relevantLegislation, Risk Management. Conceptual, Analytical, and creative thinking, evidence-based report writing. Exceptional and analytical and interpersonal skills. Innovative and self-driven. Excellent planning and organizing skills. A high level of ethical conduct and integrity. Good presentation skills and communication skills. Project management skills as well as report writing skills, people management skills, intersectoral collaboration and engagement with the external stakeholders. Have knowledge of Ideal Hospital Realization and OHSC Framework.

Duties :

• Provide strategic leadership for the Quality Directorate in the institution towards the realization of the set strategic goals and objective. Coordinates, investigates management. and reporting of complaints and patients’ safety incidents in the institution. Ensure compliance to IHRM in the institution and implementation thereof. Participate in Ethics Committee and facilitate training on Quality Assurance and professional Code of Conduct. Participate in Clinical Audit. Provide initiative to Improve client satisfaction, advocate for and ensure the promotion of Quality Assurance activities.Monitor the implementation of policies, protocols, guidelines, programme, practices, and procedures Pertaining to Quality improvement plans and SOP’s. Collate and analyze data to establish trends and patterns in the Health care effectively. Utilize information technology and other management information systems to Manage quality Assurance and improve service delivery, Conduct Patient Experience of care Survey and share results with relevant stakeholders. Assist with the drafting of annual, quarterly, and other relevant quality assurance performance reports. Attend external meetings.Monitor compliance to the policies of Patient Safety Incidents, Complaints, compliments and suggestions effectively. Ensure the implementation of quality in the institution including undertaking quality improvement activities.Develop Strategies/plans and provide leadership in the development of quality improvements plans and standard operating procedures (SOP).

Notes :

• Applications should be submitted strictly online at the following E-Recruitment portal: http://jobs.gauteng.gov.za. No hand-delivered, faxed, or emailed applications will be accepted. For assistance with online applications please email your query to [e-mail] . NB: Where Driver’s Licence is mandatory, exception will be granted for people with disabilities. Application should be accompanied by a fully completed and signed new Z83 application form obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents plus a recently updated comprehensive Curriculum Vitae (CV), Registration Certificate with relevant professional body (HPCSA) and a proof of current registration (Annual Practicing Certificate/Card). Applications without proof of a new Z83 application form, a detailed CV, registration certificate and a proof of current registration card/certificate with relevant professional body will be disqualified. (Shortlisted candidates will receive communication from HR to submit certified copies of educational qualifications and other relevant documents not older than 6 months on or before the day of the interview). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). All foreign qualification must be accompanied by evaluation certificate from the South African Qualification Authority (SAQA). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Where applicable, candidates will be subjected to a skills/knowledge test. The recommended candidate may be subjected to Medical Surveillance as required by the Occupational Health and Safety Act, Act 5/1993. It is Department’s intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. The Department reserves the right not to appoint/fill this post. WOMEN AND PEOPLE WITH DISABILITY ARE ENCOURAGED TO APPLY.

Employer : Department of Health

Closing Date : 24-10-2025

Criteria Questions

Do you have a Matric Certificate with basic qualification accredited with SANC in terms of the Government Notice R425 (i.e. Diploma/ Degree in Nursing) or equivalent qualification that allows registration with the SANC as a professional Nurse in General, Psychiatry & Midwifery?

Do you have A minimum of 7 years appropriate/ recognizable experience in nursing, after registration as a professional Nurse with the SANC in General Nursing?

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If youdo not receive any response within 3 months, please accept that your application was not successful.