Clinical Pre-Auth Specialist — Service Excellence

Discovery; Cape Town; Sur place; ZAR 167 000 - 257 000; Plein temps

Résumé du poste

Discovery Health is seeking a dedicated service professional to support Inhouse scheme stakeholders, resolving queries via calls and other channels. The role emphasizes clinical knowledge, accurate funding decisions, and maintaining high-quality customer service.

Applicants should have Matric, a SA-accredited clinical qualification, and at least 6 months of customer service or clinical experience, with adaptability to overtime and weekend training as required.

Qualifications

• Matric as minimum educational requirement.
• SA accredited clinical qualification required or HR equivalent.
• Minimum 6 months customer service or clinical experience.

Responsabilités

• Deliver world-class service to Inhouse scheme stakeholders via telephone and other channels.
• Accurately capture and verify information for correct funding and benefits.
• Resolve queries, escalate where necessary, and maintain CRM records.

Connaissances

Time Management

Verbal and written communication

MS Office & Outlook

Formation

Matric

South African accredited Clinical Qualification

Outils

MS Office

Outlook

Description du poste

Discovery Health is seeking a dedicated service professional to support Inhouse scheme stakeholders, resolving queries via calls and other channels. The role emphasizes clinical knowledge, accurate funding decisions, and maintaining high-quality customer service.

Applicants should have Matric, a SA-accredited clinical qualification, and at least 6 months of customer service or clinical experience, with adaptability to overtime and weekend training as required.