Clinical Guest Experience Lead

The Legends Agency; Wes-Kaap; On-site; ZAR 18 000 - 25 000; Full time

Job summary

A premium health-focused organization in Cape Town is seeking a Guest Relationship Expert to ensure an exceptional guest experience. The ideal candidate will possess strong communication skills and a customer-centric mindset, with a preference for a bachelor’s degree in hospitality or related fields. This entry-level role offers a salary range of R18,000 - R25,000 per month, and includes shift-based work including weekends and public holidays.

Qualifications

• Previous experience in guest relations, hospitality, or customer service is advantageous.

Responsibilities

• Review daily guest lists to prepare for arrivals.
• Greet guests warmly and professionally.
• Respond promptly to inquiries with clear, helpful information.
• Assist guests during registration and billing processes.
• Explain screening services, departments, and processes.
• Anticipate guest needs and provide personalised support.
• Guide guests during screenings and offer refreshments.
• Handle guest complaints calmly, escalating if needed.
• Maintain accurate records related to reports and kit dispatch.
• Ensure interactions meet health, safety, and quality standards.

Skills

Excellent communication and presentation skills

Strong problem-solving and conflict resolution ability

Active listening and empathetic guest engagement

Professional phone etiquette

Comfortable working in a dynamic, guest-facing environment

Education

Bachelor's degree in Hospitality, Business Administration, or a related field

Job description

A premium health-focused organization in Cape Town is seeking a Guest Relationship Expert to ensure an exceptional guest experience. The ideal candidate will possess strong communication skills and a customer-centric mindset, with a preference for a bachelor’s degree in hospitality or related fields. This entry-level role offers a salary range of R18,000 - R25,000 per month, and includes shift-based work including weekends and public holidays.