Clinic Receptionist - Valley Hyper- Nelspruit

Dis-Chem Pharmacies; Mpumalanga; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A local pharmacy chain is seeking a Clinic Receptionist to manage patient appointments, assist with medical forms, and maintain clinical equipment. The ideal candidate should have a Grade 12 qualification and be a South African citizen. Responsibilities include answering calls and ensuring patient information is accurate. This role offers a market-related salary and benefits such as medical aid and a provident fund.

Benefits

Market-related salary

Medical aid

Provident fund

Staff account

Qualifications

• South African citizen is required.
• Clear criminal and credit records.
• Driver’s license and/or own reliable transport is essential.

Responsibilities

• Register patients according to established standards.
• Assist patients in completing medical forms.
• Monitor and maintain clinical equipment and medication.
• Inform patients of clinic procedures and manage patient records.
• Process medical aid payments.
• Answer all incoming calls promptly.

Skills

Ability to work under pressure

Deadline driven

Follow and give oral and written instructions

Education

Grade 12 / Matric

Job description

Dis-Chem Pharmacies at Valley Hyper is looking for a Clinic Receptionist. The primary role involves attending patients on the phone and in person, coordinating appointments and documentation to ensure smooth clinic operations and support high-quality patient care.

Minimum Requirements

• Grade 12 / Matric

Job Description

• Register patients according to established standards.
• Assist patients in completing medical forms, including medical insurances.
• Monitor and maintain clinical equipment, stationery and required medication.
• Inform patients of clinic procedures and manage patient records.
• Open new patient files according to standard procedures.
• Ensure patient information is correct.
• Process medical aid payments.
• Move patients through appointments as scheduled.
• Obtain medical reports if required.
• Ensure the reception area is clean and maintained to safeguard patient privacy and confidentiality.
• Answer all incoming calls within a reasonable time according to Dis-Chem standards.
• Use proper telephone etiquette when speaking with patients over the phone.
• Give relevant and accurate information to callers regarding their requests, questions or concerns.
• Take down caller details on all calls that come through to the switchboard for the third time, and email the relevant staff.
• Take and confirm messages and caller details.
• Ask adequate questions to ensure correct message transfer.
• Ensure that messages or calls are transferred to the correct person at all times.
• Assist walk-in guests in reaching staff for meetings and/or deliveries.
• Provide customers with area codes, work telephone numbers and other information when requested.
• Ensure customers, guests and callers receive relevant feedback within good time regarding queries.
• Help patients in distress by responding to emergencies.
• Advise and assist patients regarding medical aid authorization procedures.
• Follow up with patients regarding any requested feedback.

Competencies

• Ability to work under pressure
• Deadline driven
• Follow and give oral and written instructions

Advantageous

• N/A

Special Conditions of Employment

• South African citizen
• Dedicated work station – sit at desk most of the day
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and Benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.