Clinic Receptionist Ilanga Mall

Dis-Chem Pharmacies Limited; Mbombela; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A pharmacy chain in Mbombela seeks a Clinic Receptionist to manage patient registrations, assist with medical forms, and maintain clinical equipment. The ideal candidate has a Grade 12 education, can work under pressure, and is deadline driven. Benefits include a market-related salary, medical aid, and provident fund. Only successful applicants will be contacted.

Benefits

Market-related salary

Medical aid

Provident fund

Staff account

Responsibilities

• Register patients according to established standards.
• Assist patients in completing necessary medical forms including medical insurances.
• Monitor and maintain the clinical equipment, stationery and medication required.
• Inform patients of clinic procedures and manage patient's records.
• Ensure patient information is correct.
• Process medical aid payments.
• Open new patient files according to standard procedures.
• Ensure the reception area is clean and maintained.
• Answer all incoming calls within a reasonable time.
• Provide customers with area codes and work telephone numbers.
• Advise and assist patients regarding medical aid authorization.

Skills

Ability to work under pressure

Deadline driven

Follow and give oral and written instructions

Education

Grade 12 / Matric

Job description

Dis-Chem Pharmacies' in Mbombela has an opportunity available for a Clinic Receptionist to join the team.

Minimum Requirements

• Grade 12 / Matric

Responsibilities

• Register patients according to established standards.
• Assist patients in completing necessary medical forms including medical insurances.
• Monitor and maintain the clinical equipment, stationery and medication required.
• Inform patients of clinic procedures and manage patient's records.
• Open new patient files according to standard procedures.
• Ensure patient information is correct.
• Process medical aid payments.
• Move patients through appointments as scheduled.
• Obtain medical reports if required.
• Ensure the reception area is clean and maintained to safeguard the patient's privacy and confidentiality.
• Answer all incoming calls within a reasonable time according to Dis-Chem standards.
• Use proper telephone etiquette when speaking with patients over the phone.
• Give relevant and accurate information to callers regarding their requests, questions or concerns.
• Record caller details on all calls that come through to the switchboard, email relevant staff, and confirm messages with callers.
• Repeat messages and contact details to callers for confirmation.
• Ask adequate questions to ensure the correct message is transferred.
• Ensure messages or calls get transferred to the correct person at all times.
• Assist walk‑in guests in reaching staff for meetings and/or deliveries.
• Provide customers with area codes, work telephone numbers and other relevant information when requested.
• Ensure customers, guests and callers receive relevant feedback within a good time regarding queries.
• Help patients in distress by responding to emergencies.
• Advise and assist patients regarding medical aid authorization procedures.
• Follow up with patients regarding any requested feedback.
• Work under pressure, be deadline driven, and follow and give oral and written instructions.

Qualifications

• Ability to work under pressure.
• Deadline driven.
• Follow and give oral and written instructions.

Special Conditions of Employment

• South African citizen.
• Dedicated workstation – sit at desk most of the day.
• MIE, clear criminal and credit history.
• Driver's license and/or own reliable transport.

Remuneration and Benefits

• Market‑related salary.
• Medical aid.
• Provident fund.
• Staff account.

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED.

IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Equal Opportunity

Dis-Chem Pharmacies is an equal opportunity employer.

Dis-Chem's approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy.

Dis-Chem actively supports the recruitment of People with Disabilities.