Clinic Receptionist

Dis-Chem Pharmacies Limited; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading pharmacy chain in Cape Town is seeking a Clinic Receptionist to attend to patients and manage their records. Responsibilities include registering patients, assisting with medical forms, and ensuring an organized reception area. The ideal candidate should have Grade 12 and possess the ability to work under pressure. This position includes market-related salary, medical aid, and a provident fund.

Benefits

Market-related salary

Medical aid

Provident fund

Staff account

Qualifications

• Essential: Grade 12 / Matric.
• Ability to work under pressure.
• Deadline driven.
• South African citizenship required.
• MIE, clear criminal and credit file.
• Driver's license and/or own reliable transport.

Responsibilities

• Register patients according to established standards.
• Assist patients in completing medical forms.
• Monitor and maintain clinical equipment.
• Inform patients of clinic procedures.
• Process medical aid payments.

Skills

Ability to work under pressure

Follow and give oral and written instructions

Education

Grade 12 / Matric

Job description

Overview

Dis‑Chem Pharmacies' location at Foreshore has an opportunity available for a Clinic Receptionist to join the team. The main purpose of this role will be to attend to patients on the phone and in person.

Responsibilities

• Register patients according to established standards.
• Assist patients in completing necessary medical forms including medical insurances.
• Monitor and maintain the clinical equipment, stationery and medication required.
• Inform patients of clinic procedures and manage patient records.
• Open new patient files according to standard procedures.
• Ensure patient information is correct.
• Process medical aid payments.
• Move patients through appointments as scheduled.
• Obtain medical reports if required.
• Ensure the reception area is clean and maintained to safeguard patient privacy and confidentiality.
• Answer all incoming calls within a reasonable time according to Dis‑Chem standards.
• Use proper telephone etiquette when speaking with patients over the phone.
• Give relevant and accurate information to callers regarding their requests, questions or concerns.
• Take down caller details and email relevant staff as needed.
• Confirm messages and repeat details for accuracy.
• Direct calls or messages to the correct person at all times.
• Assist walk‑in guests in reaching staff regarding meetings and/or deliveries.
• Provide customers with area codes, work telephone numbers and other relevant information when requested.
• Respond to patients in distress by handling emergencies.
• Advise and assist patients regarding medical aid authorization procedures.
• Follow up with patients regarding any requested feedback.

Qualifications

• Essential: Grade 12 / Matric.
• Ability to work under pressure.
• Deadline driven.
• Follow and give oral and written instructions.
• South African citizenship.
• Dedicated work station – sit at desk most of the day.
• MIE, clear criminal and credit file.
• Driver's license and/or own reliable transport.

Remuneration and Benefits

• Market‑related salary.
• Medical aid.
• Provident fund.
• Staff account.

Application Process

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis‑Chem Pharmacies is an equal opportunity employer. Dis‑Chem's approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis‑Chem's Employment Equity & Transformation Strategy. Dis‑Chem actively supports the recruitment of People with Disabilities.