Client Success Representative (Remote, Contract)

Infuse; Gauteng; Remote; ZAR 150 000 - 200 000; Part time

Job summary

A dynamic client-focused company in South Africa is seeking a Client Success Representative to enhance client satisfaction through effective relationship management. This entry-level contract position involves collaborating with diverse industries and offers professional growth opportunities. Ideal candidates should have strong communication skills and a proven track record in client relationships.

Qualifications

• Proven track record of managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks effectively in a fast-paced environment.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely delivery of solutions according to client needs.
• Communicate initiative progress to stakeholders.
• Identify growth opportunities and collaborate with sales teams.
• Assist with challenging client requests or issues.

Skills

Client relationship management

Strong communication skills

Attention to detail

Problem-solving skills

Job description

Client Success Representative (Remote, Contract)

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment?

At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success.

This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same.

Hiring Process

We will review your application against our job requirements and give your candidacy a fair, detailed assessment.

We may invite you to submit a video interview for the hiring manager's review, followed by a test or short project to assess fit.

You will then interview with our hiring manager and/or interview team via Zoom, meeting the INFUSE team face-to-face.

Based on your performance, we will discuss a potential offer in a live conversation.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely delivery of our solutions according to client needs and objectives.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
• Assist with challenging client requests or issue escalations as needed.
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Qualifications

• Proven track record of managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and the ability to address them effectively.
• Ability to address challenges and proactively offer solutions.

Position Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Management and Manufacturing
• Industries: Construction, Software Development, IT Services and IT Consulting

Equal Opportunity Employer

We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or other protected characteristics. We welcome applicants from all backgrounds.