Client Success & Relationship Specialist

Heyonline; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A marketing services provider in Gauteng is seeking a friendly and reliable Client Manager to ensure client satisfaction. This full-time role involves scheduling appointments, providing excellent customer service, resolving queries, and building long-term client relationships. Candidates should have at least 2 years of customer service experience and be bilingual in English and Afrikaans. A valid driver’s licence and a reliable car are required.

Qualifications

• A reliable car and a valid Code B driver’s licence.
• At least 2 years of customer service experience.
• Sales experience is a plus, but not required.

Responsibilities

• Schedule and attend appointments with existing clients.
• Provide excellent customer service and clear communication.
• Resolve client queries and ensure satisfaction.
• Explain marketing services in an easy-to-understand way.
• Manage and maintain positive client relationships.
• Handle requests for service upgrades or changes.

Skills

Excellent customer service

Bilingual in English and Afrikaans

Strong communication skills

Time management

Job description

A marketing services provider in Gauteng is seeking a friendly and reliable Client Manager to ensure client satisfaction. This full-time role involves scheduling appointments, providing excellent customer service, resolving queries, and building long-term client relationships. Candidates should have at least 2 years of customer service experience and be bilingual in English and Afrikaans. A valid driver’s licence and a reliable car are required.