Client Success Manager | Shipping industry - USA hours (REMOTE)

Whistle; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

An international top-rated shipping platform is seeking a Client Success Manager in Cape Town. This role involves building lasting client partnerships, leveraging data to enhance shipping solutions, and collaborating with internal teams for successful outcomes. Candidates should have over 3 years of B2B account management experience, preferably in the logistics or shipping sector, and be skilled in relationship management with C-level executives.

Qualifications

• 3+ years of B2B account management success, consistently hitting targets.
• Logistics/shipping/3PL industry experience.
• Proven ability to pair technology with services to drive client outcomes.

Responsibilities

• Act as a trusted partner for clients, from onboarding to ongoing success.
• Build and grow strategic relationships with key stakeholders.
• Collaborate with internal teams to deliver results and showcase value.

Skills

B2B account management

Relationship-building

Communication skills

Logistics/shipping experience

Adaptability

Tools

Salesforce

Gong

ZoomInfo

Job description

Our client is looking for a Client Success Manager who can do more than maintain accounts, but also build lasting client partnerships, uncover opportunities, and drive measurable growth. Our client is an international top-rated shipping platform that helps businesses manage and optimize their shipping costs. This is a chance to challenge the status quo and help global brands ship smarter with the support of a top-rated, award-winning platform.

What You'll Do:

• Act as a trusted partner for clients, from onboarding to ongoing success
• Build and grow strategic relationships with key stakeholders, including C-suite leaders
• Collaborate with internal teams to deliver results and showcase value
• Leverage data, insights, and technology to guide smarter decisions

Requirements:

• 3+ years B2B account management success, consistently hitting target
• Logistics/shipping/3PL industry experience
• Proven ability to pair technology with services to drive client outcomes
• Strong communicator with exceptional relationship-building skills with key stakeholders, including C-level executives
• Comfortable working virtually, detail-oriented, and tool-savvy (experience with platforms such as Salesforce, Gong, ZoomInfo a plus)
• Strong teamwork and adaptability, with a willingness to learn and tackle challenges in a dynamic business environment.