Client Success Manager

Smartek21, LLC; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A digital transformation leader in Pretoria seeks a Client Success Manager to build trusted partnerships and drive client satisfaction. You'll be responsible for onboarding clients and addressing challenges while working with cross-functional teams to deliver measurable results. Required: Bachelor's degree and experience in client success or account management. Strong communication and problem-solving skills are essential.

Qualifications

• Proven experience in client success, account management, or customer-facing roles preferred.
• Track record of delivering client-focused solutions and measurable outcomes.
• Previous experience in technology environments is advantageous.

Responsibilities

• Build strong, long-lasting relationships with clients.
• Lead onboarding and support clients in adopting products and services.
• Monitor client health metrics, usage, and engagement levels.

Skills

Strong communication skills

Problem-solving mindset

Attention to detail

Collaborative team player

Education

Bachelor’s degree in Business, Communications, or related field

Job description

Overview

As a Client Success Manager, you will ensure our clients gain maximum value from our solutions. You’ll be responsible for building trusted partnerships, supporting adoption, and driving long-term satisfaction and retention. Acting as the main point of contact, you’ll guide clients through onboarding, resolve challenges, and work with internal teams to deliver seamless service and measurable results.

Responsibilities

• Client Relationships
  • Build strong, long-lasting relationships with clients, understanding their goals and success measures
  • Act as the primary contact, managing day-to-day communication, feedback, and issue resolution
  • Conduct regular client reviews and meetings to track progress and ensure satisfaction
• Client Success & Retention
  • Lead onboarding and support clients in adopting products and services effectively
  • Develop success plans with clear outcomes and proactively address risks to retention
  • Advocate for client needs internally and ensure consistent delivery of value
• Growth & Value Delivery
  • Work with cross-functional teams to identify opportunities for upselling and expanding services
  • Highlight ways to increase client ROI and strengthen partnerships
  • Support account growth through tailored recommendations and solution alignment
• Insights & Reporting
  • Monitor client health metrics, usage, and engagement levels
  • Provide insights and feedback to internal teams to drive service and product improvements
  • Prepare reports for leadership on client trends, risks, and opportunities
• Industry Awareness & Advocacy
  • Stay informed on industry trends and client challenges to offer relevant guidance
  • Represent the company at client events and industry functions to strengthen relationships

Requirements

• Bachelor’s degree in Business, Communications, or related field
• Proven experience in client success, account management, or customer-facing roles (IT/Professional Services/Consulting preferred)
• Strong communication and presentation skills with the ability to engage stakeholders at all levels
• Track record of delivering client-focused solutions and measurable outcomes
• Ability to manage multiple clients/projects with sharp attention to detail
• Problem-solving mindset, proactive, and collaborative team player
• Previous experience in technology environments is advantageous

About SmarTek21

SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients\' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you\'ll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.

SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.