Client Success Manager

Pro Personnel; Kempton Park; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency in Gauteng is seeking a Client Engagement Specialist. The successful candidate will be responsible for building strong relationships with clients through effective communication and follow-ups. The role requires 2–3 years of customer service experience, excellent communication skills, and proficiency in digital communication platforms. This position offers opportunities for growth within a dynamic environment.

Qualifications

• 2–3 years of experience in customer service or client engagement.
• Ability to manage online client interactions effectively.
• Familiarity with CRM software.

Responsibilities

• Engage with clients to build relationships across various platforms.
• Follow up with clients to encourage retention.
• Collect client feedback for improvement.

Skills

Customer service experience

Excellent communication skills

Digital communication platforms proficiency

Analytical thinking

Job description

Overview

The ideal candidate will be responsible for engaging with clients through multiple communication channels, ensuring a seamless and positive experience throughout every stage of their journey. This role demands strong communication abilities, a proactive approach, and a balance between providing excellent service and identifying growth opportunities.

Candidate should have extensive experience managing reviews across multiple digital platforms, such as Facebook, Hello Peter, and others, should be capable of monitoring and analyzing reviews using data metrics, conducting questionnaire surveys, and performing follow-ups with individuals who have not yet responded.

Position information

Qualification and Experience

• 2–3 years of experience in customer service, client engagement, or relationship management.
• Excellent verbal and written communication skills.
• Comfortable managing online client interactions across multiple communication tools and platforms.
• Demonstrated ability to establish rapport and maintain positive client relationships.
• A background in sales or meeting performance targets is advantageous.
• Familiarity with CRM software and digital communication tools

Core competencies

• High standards of customer service
• Strong interpersonal and communication skills
• Proficiency in using digital communication platforms
• Process-oriented approach to managing client workflows
• Commercial awareness and sales sensitivity
• Analytical thinking and reporting capability
• Empathy and effective problem-solving
• Professional conduct and ethical standards
• Fluency in both English and Afrikaans is beneficial

Key Responsibilities

• Communicate with clients across various platforms to build strong, lasting relationships and enhance their overall experience.
• Carry out timely and structured follow-ups with clients at different stages to promote satisfaction and encourage retention.
• Collect and assess client feedback through regular check-ins to pinpoint areas for improvement and growth.
• Work closely with internal departments to resolve any client issues swiftly and professionally.
• Monitor engagement data and generate reports to support internal decision-making.
• Identify opportunities for up-selling, cross-selling, or obtaining referrals to drive client loyalty.
• Stay in touch with clients even after service completion to maintain satisfaction and encourage future engagement.
• Contribute to marketing and communication strategies using insights gathered through client interactions.