Client Success Manager

ABC Worldwide; Hout Bay; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading international coaching company in Hout Bay is seeking an experienced Account Executive to manage and grow client accounts. This role involves building strong relationships, driving business development, and ensuring seamless programme delivery for clients. Ideal candidates will have experience in account management within professional services. Competitive salary and growth opportunities are available.

Benefits

Access to world-class coaching tools

Competitive salary and performance-based incentives

Growth opportunities

Qualifications

• 2-4 years' experience in account management, client services, or business development.
• Ability to manage multiple client relationships and projects simultaneously.
• Strong presentation and communication skills.

Responsibilities

• Build and maintain strong, trust-based relationships with key client stakeholders.
• Attend meetings with the CEO and pursue new business opportunities.
• Ensure smooth programme delivery between clients, coaches, and operations.

Skills

Account management

Client services

Business development

Presentation skills

Communication skills

CRM systems

Commercial acumen

Tools

HubSpot

Job description

Account Executive

Location: Onsite - Hout Bay / Southern Suburbs - Cape Town
Type: Full-time

About Our Client South Africa

Our client is a top international coaching business. They coach leaders, teams, and organisations to perform at their best. Inspired by high-performance sport and backed by global expertise, they deliver impactful business coaching, leadership development, and team optimisation programmes across industries.

Our client believes in energy for performance to help people and organisations harness their mental, physical, emotional, and cultural energy to drive results.

The Role

Due to expansion, we are looking for a results-driven Account Executive to join our client’s team. In this role, you will be responsible for assisting the CEO with managing and growing client accounts, attending meetings and presentations with the CEO, assisting him in building strong relationships, and ensuring that their coaching programmes deliver lasting impact.

You will be at the forefront of the client engagement process by assisting the CEO to partner with business leaders to understand their challenges, craft coaching solutions, and ensuring a seamless client journey from first contact to programme delivery.

Key Responsibilities

Account Management & Client Success

• Build and maintain strong, trust-based relationships with key client stakeholders.
• Serve as the primary point of contact for assigned accounts.
• Ensure client satisfaction by proactively managing expectations and following up on programme impact.

Business Development & Sales

• Attend meetings with the CEO and identify and pursue new business opportunities within existing and prospective accounts.
• Collaborate with the sales team to craft tailored proposals and presentations.
• Negotiate contracts and manage the proposal-to-close process.

Project Coordination

• Liaise between clients, coaches, and operations to ensure smooth programme delivery.
• Track project timelines, deliverables, and budgets.

Reporting & Insights

• Monitor account performance and identify upsell/cross-sell opportunities.
• Provide feedback to the coaching team to continuously improve client outcomes.

Skills & Experience

• 2–4 years’ experience in account management, client services, or business development (preferably in professional services, consulting, training, or coaching).
• Maturity and desire to manage multiple client relationships and projects simultaneously.
• Strong presentation and communication skills.
• Comfortable with CRM systems (HubSpot experience a plus).
• Commercial acumen with the ability to help identify and close opportunities.

Personal Attributes

• High energy, proactive, and solution-oriented.
• Strong interpersonal skills with the ability to connect with senior leaders.
• Highly organised and detail-focused.
• Collaborative team player who thrives in a fast-paced, high-performance environment.

What is on Offer

• A role with purpose to help organisations and individuals unlock their best performance.
• Access to world-class coaching tools and frameworks from organisation’s Global.
• Competitive salary and performance-based incentives.
• Growth opportunities in a dynamic, expanding business.

If you are passionate about building client relationships, driving results, and making a real impact, we would love to hear from you.

To apply, please send your CV and a short cover letter to [e-mail] or [e-mail] with the subject line: Account Executive Application – [Your Name].