Client Success Manager

Optix Africa (Pty) Ltd; Gauteng; On-site; ZAR 420 000 - 600 000; Full time

Job summary

A leading technology company in South Africa is seeking a Client Success Manager to manage client relationships and ensure satisfaction in their post-sales experience. The ideal candidate will have a passion for customer engagement and be able to identify opportunities for revenue growth. This role is full-time and offers an opportunity to play a crucial part in client success.

Qualifications

• Experience in client relationship management.
• Ability to engage with clients and understand their needs.
• Passionate about customer success and reducing churn.

Responsibilities

• Manage assigned clients' post-sales.
• Ensure clients' expectations are met or exceeded.
• Identify opportunities to increase revenue.

Job description

The Optix Client Success Manager (CSM) forms part of the Client Experience team and serves as a direct point of contact for Optix's Enterprise clients.

The CSM will be responsible for managing assigned clients' post-sales.

The CSM interfaces with Enterprise Clients and, when required, Mid-Market and SME clients on a day-to-day basis (electronically and in person) to ensure that their expectations are met or exceeded.

This position plays a crucial role in the overall success of the Optix Program which helps our clients identify, isolate, and better understand the role of risky driving behaviour and non-Compliance in their drivers and their fleets on their overall Risk and Safety Profile.

The CSM actively manages client relationships by assisting to reduce churn, increase existing revenue and influence new sales opportunities within them.

Being passionate about engaging our customers and expanding their use cases and create win / win environments for all parties that the CSM works with.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Transportation, Logistics, Supply Chain and Storage

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