Client Success Manager

V & S Innovation; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing SaaS company in Durban seeks a Client Success Manager with over 3 years of experience in account management or customer success. You will be the primary contact for restaurant and hospitality clients, ensuring smooth operations and leading innovative projects. Ideal candidates are tech-savvy and possess strong project management skills. The role is full-time within a dynamic and supportive team environment.

Qualifications

• 3+ years in account management or customer success.
• Strong understanding of online ordering and POS systems.
• Proven ability to manage projects and guide launches.

Responsibilities

• Serve as a trusted advisor for restaurant and hospitality clients.
• Troubleshoot and resolve client issues effectively.
• Manage new client launches and ensure seamless onboarding.
• Lead the AI project rollout with internal teams.
• Provide strategic insights on online ordering performance.

Skills

Account management

Customer success

Operations in hospitality

Project management

Strong communication skills

Tech-savvy

Job description

Overview

Are you a hospitality pro who thrives on building relationships, solving problems, and delivering results?

We're looking for a Client Success Manager to join our dynamic Place Order team and work closely with our restaurant and retail clients to help adopt & grow their digital solutions.

This is a mid-level role where you'll be the go-to person for our key clients, ensuring smooth day-to-day operations while also leading high-impact projects, including:

• The launch of our AI ordering technology (a first in Africa!)
• Rollout of a key accounts closed-loop voucher card program

What You’ll Do

Serve as the trusted advisor and main point of contact for a portfolio of restaurant and hospitality clients.

Troubleshoot and resolve client issues with speed, empathy, and clarity.

Partner with cross-functional teams (sales, product, dev) to manage new client launches and ensure seamless onboarding.

Lead the AI project rollout, aligning internal teams and client stakeholders.

Lead the day-to-day client service management for a key retail account.

Provide strategic insights to clients on improving online ordering performance, menu setup, and tech usage.

Advocate for client needs internally, helping shape product development and support strategies.

What You Bring

3+ years in account management, customer success, or operations in the hospitality or restaurant tech space.

Solid understanding of online ordering systems, POS platforms, or restaurant operations.

Strong project management and communication skills: You can guide launches, not just support them.

Tech-savvy with a passion for innovation, especially around AI, loyalty, or digital ordering solutions.

Comfortable navigating between client relationships and internal execution.

Bonus if you've worked with multi-unit restaurant groups.

Why Join Us

We're a fast-growing SaaS company working with hundreds of restaurants, canteens, and food brands across Africa.

We're passionate about using smart tech to make food experiences better, for both the operators and the customers.

You’ll be joining a team that moves quickly, supports each other, and takes big swings.

Ready to Make an Impact?

Apply now or reach out directly with your CV and a short note about your experience.

Location

Durban, KwaZulu-Natal, South Africa Details Seniority level : Mid-Senior level Employment type : Full-time Industries : IT Services and IT Consulting