Client Success Manager

Whistle; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading international shipping platform is seeking a Client Success Manager to enhance client partnerships and drive growth. The role involves collaborating with C-level executives and internal teams to improve client outcomes and leveraging data for smarter decisions. Candidates should have experience in B2B account management and the logistics sector, along with strong relationship-building skills and comfort with virtual work environments.

Qualifications

• 3+ years of B2B account management with a proven track record.
• Experience in the logistics or shipping industry.
• Strong ability to communicate and build relationships with C-level executives.

Responsibilities

• Act as a trusted partner for clients during onboarding and ongoing success.
• Build strategic relationships with key stakeholders.
• Collaborate with internal teams to deliver results.

Skills

3+ years B2B account management success

Logistics / shipping / 3PL industry experience

Strong communicator with exceptional relationship-building skills

Comfortable working virtually

Teamwork and adaptability

Tools

Salesforce

Gong

ZoomInfo

Job description

Our client is looking for a Client Success Manager who can do more than maintain accounts, but also build lasting client partnerships, uncover opportunities, and drive measurable growth.

Our client is an international top-rated shipping platform that helps businesses manage and optimize their shipping costs.

This is a chance to challenge the status quo and help global brands ship smarter with the support of a top-rated, award-winning platform.

What You'll Do

• Act as a trusted partner for clients, from onboarding to ongoing success
• Build and grow strategic relationships with key stakeholders, including C-suite leaders
• Collaborate with internal teams to deliver results and showcase value
• Leverage data, insights, and technology to guide smarter decisions

Requirements

• 3+ years B2B account management success, consistently hitting target
• Logistics / shipping / 3PL industry experience
• Proven ability to pair technology with services to drive client outcomes
• Strong communicator with exceptional relationship-building skills with key stakeholders, including C-level executives
• Comfortable working virtually, detail-oriented, and tool-savvy (experience with platforms such as Salesforce, Gong, ZoomInfo a plus)
• Strong teamwork and adaptability, with a willingness to learn and tackle challenges in a dynamic business environment.