Client Success Manager

Rt7Digital; Cape Town; On-site; ZAR 400 000 - 550 000; Full time

Job summary

A digital solutions company in Cape Town is seeking a proactive Client Success Manager. The role involves building robust client relationships, providing ongoing support, and analyzing data insights to optimize client performance. Ideal candidates have strong communication skills and experience in client success or account management. Join a dynamic team committed to ensuring client satisfaction.

Qualifications

• Proven experience in client success, account management, or a similar role.
• Strong ability to analyze data, track KPIs, and make data-driven recommendations.
• Excellent communication, presentation, and relationship-building skills.

Responsibilities

• Develop and maintain strong relationships with existing clients.
• Establish trust with new clients and onboard them.
• Provide ongoing technical and operational support.

Skills

Client success experience

Data analysis

Communication skills

Presentation skills

Relationship-building

Amazon account management

Project management

Innovation

Job description

Overview

Job Title : Client Success Manager Job Summary : We are seeking a dynamic and proactive Client Success Manager to build and nurture strong client relationships, ensuring their success and satisfaction.

Continuous Learning

Engage in continuous learning by attending training sessions, webinars, and completing relevant professional development tasks.

Key Responsibilities

• Develop and maintain strong relationships with existing clients, ensuring long-term success.
• Establish trust and rapport with new clients, effectively onboarding them into our services.
• Understand, interpret, and proactively address customer requirements.
• Provide ongoing technical and operational support, specifically related to the management of their Amazon accounts.
• Fully document and align with each client's objectives and strategic goals.
• Communicate complex information clearly and effectively to clients.
• Monitor and track key performance indicators (KPIs) to assess client success.
• Analyze data insights to proactively engage clients, recommending actions to optimize performance.
• Stay alert to market trends and identify new opportunities for clients.
• Identify areas for innovation within existing accounts to enhance client engagement.
• Recognize and position cross-sell and upsell opportunities, understanding the full agency service offering.
• Manage a diverse portfolio of client accounts and projects across creative, technical, and specialized areas.
• Ensure all deliverables and actions align with the agreed Service Level Agreement (SLA).

Qualifications & Skills

• Proven experience in client success, account management, or a similar role.
• Strong ability to analyze data, track KPIs, and make data-driven recommendations.
• Excellent communication, presentation, and relationship-building skills.
• Experience working with Amazon account management is a plus.
• Ability to manage multiple accounts and projects effectively.
• Proactive, innovative, and adaptable in a fast-paced environment.