Client Success Manager

Optix; Benoni; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading client success firm in South Africa is seeking a Client Success Manager to manage and support Enterprise clients post-sales. This role requires engaging with customers to exceed expectations, reduce churn, and enhance revenue opportunities. Ideal candidates are passionate about client relations and strategic support in a dynamic environment.

Responsibilities

• Manage assigned clients’ post-sales and act as a direct point of contact.
• Interface with Enterprise Clients to meet or exceed expectations.
• Assist in reducing churn and increasing revenue.

Job description

The Optix Client Success Manager (CSM) forms part of the Client Experience team and serves as a direct point of contact for Optix’s Enterprise clients and will be responsible for managing assigned clients’ post-sales. The CSM will interface with Enterprise Clients and, when required, Mid-Market and SME clients on a day-to-day basis (electronically and in person) to ensure that their expectations are met or exceeded. This position plays a crucial role in the overall success of the Optix Program which helps our clients identify, isolate, and better understand the role of risky driving behaviour and non-Compliance in their drivers and their fleets on their overall Risk and Safety Profile.

The CSM actively manages Client relationships by assisting to reduce churn, increase existing revenue and influence new sales opportunities within them.

Being passionate about engaging our customers and expanding their use cases and create win / win environments for all parties that the CSM works with.