Client Success Lead, Market Research Platform

Hustle Consulting (Pty) Ltd; Secunda; Remote; ZAR 360 000 - 480 000; Full time

Job summary

A dynamic consulting firm is seeking a Client Success Manager in Secunda to ensure high client satisfaction with their software products. This role involves onboarding new clients, managing client relationships, and working closely with sales to enhance product value. Candidates should have 2-4 years in project management, strong communication skills, and familiarity with tools like Qualtrics and SQL. Join us in a rewarding position that emphasizes client success and satisfaction.

Qualifications

• 2-4+ years of excellence in client-facing project management work.
• Fluency in business English with industry-related knowledge.
• Experience with API services/products and documentation.

Responsibilities

• Partner with the Client Success Team to execute strategic plans.
• Maintain engaging API Documentation for product training.
• Onboard new clients effectively and resolve client pain points.

Skills

Client-facing project management

Sales cycle management

Problem-solving skills

SQL experience

Effective communication

Tools

Qualtrics

Decipher

Confirmit

Alchemer

Job description

A dynamic consulting firm is seeking a Client Success Manager in Secunda to ensure high client satisfaction with their software products. This role involves onboarding new clients, managing client relationships, and working closely with sales to enhance product value. Candidates should have 2-4 years in project management, strong communication skills, and familiarity with tools like Qualtrics and SQL. Join us in a rewarding position that emphasizes client success and satisfaction.