Client Success Director

Point. Your Marketing Investment Partner; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading marketing services provider in Johannesburg is seeking a Client Success Director to engage with customers, develop business plans, and ensure sustainable growth. The ideal candidate will have a Bachelor's degree and significant experience in international marketing services and team management. This role emphasizes strategic customer engagement and long-term success.

Qualifications

• 5 to 8 years of professional experience in international marketing services industry.
• 4 to 6 years' experience in a managerial position managing teams.

Responsibilities

• Engage customers to understand their strategic drivers.
• Develop business and resource plans to support clients' objectives.
• Ensure long-term sustainability, growth, and profitability.

Skills

Customer Engagement

Business Development

Project Management

Workflow Management

Customer Management

Education

Bachelor’s Degree or equivalent

Job description

1. JOB TITLE :

Client Success Director

2. MAIN PURPOSE OF THE JOB :

The purpose of this position is to engage customers in order to understand their key strategic drivers, develop business and resource plans to support clients’ objectives, ensure long-term sustainability, growth and profitability for Iconic Collective and people development.

3. DESCRIPTION OF FIELD OF DUTY (KPA’s) :

• Customer Engagement
• Business Development
• Delivery
• People
• Sustainable Growth
• Customer Management
• Project Management
• Workflow Management
• Documentation

4. QUALIFICATION REQUIREMENTS :

Bachelor’s Degree / Qualification or equivalent work experience advantageous.

5. WORK EXPERIENCE :

• Minimum of 5 to 8 years professional experience in an international marketing services industry environment preferable.
• At least 4 to 6 years' experience in a managerial position with experience managing teams in a services industry environment advantageous.